2019 Sales Exam (area)

Which of the following items would you consider not to be a communication skill?

• Writing
• Listening
• Dictating
• Speaking

_________ hire sales people to sell merchandise and services to consumers.

• Manufactures
• Wholesalers
• Retailers
• Employees

Which of the following does not describe a customer, rapport, skill or technique?

• Make a snap judgment about clients as much as possible
• Being punctual for appointments
• Knowing how to make someone feel comfortable
• Put a smile in my voice when talking to prospects 

What are three factors that make up your personality? 

• Appearance, interest and grooming
• Attitudes, habits and feelings
• Wittiness, tactfulness, and being smart
• Ambition, happiness, and race

Which of the following is a good source for new prospects?

• Referrals
• Cold calls
• Trade shows
• All of the above 

A supermarket in a large suburb may provide customers with a small post office, and electronic banking machine, a pharmacy, a greeting card, display, and a flower shop, in addition to the More Convention, Bakery, deli, grocery, and meet departments. Such a store offers the customer__________.

• Store image shopping
• Business special shopping
• Entrepreneurship shopping
• One stop shopping

• Facts
• Concepts
• Details
• Rumors

Which of the following is not a good approach in the steps of a sale?

• Puts the customer at ease with a warm, friendly welcome
• Gainesville customers, attention and acknowledges the customers presents in the store
• Gaines the customers, confidence in the sales persons, ability to select the right merchandise or service
• Ignore the customer to give them time to look around by talking to some other employees and stocking the store

To reach a very select group of consumers, you would probably use which of the following?

• TV
• Newspaper
• Magazines
• Trade journals

______ can include models of the product, brochures, flip, charts, display boards, pictures, graphs, slides, films, overlays, and anything else cells people can find to help sell their products.

• Selling ads
• Displays
• Dramatization’s
• Showmanship