This workstream provides tactical and strategic support around the managed services program implementation. The team supports policy and process redesign, implementation planning and support, and strategic visioning.
This team’s work has supported the client with seamless audit responses, helped to shape implementation approaches through and post go-live, and eased the transition into managed services oversight.
The team implemented SECURE Act 2.0, developed updated and net new policies and procedures around management and oversight of the program, did visioning related to communications and how the Office interfaces with both the Agency and the contractor, and developed a streamlined repository of accomplishments.