BS2 Business Communication

Emotional Intelligence has four competencies. What are those four?

• Self awareness, Self management, Social awareness, Relationship management

• Self responsibility, Self acceptance, Social awareness, Relationship management

• Self responsibility, Self management, Social awareness, Relationship management

• Self awareness, Self management, Social responsibility, Relationship management

What does CAM stands for?

(Write down only the answers without any symbols. E.g : Cake Army green Malaysia)

_______ is done in-person

° Complex and emotional messages

_____ is one-way communication

° Routine and simple messages

According to theory of personal communication introduced by Prof Albert Mehrabian, the 7% is?

• Spoken words

• Voice, Tone

• Body language

According to theory of personal communication introduced by Prof Albert Mehrabian, the 38% is?

• Body language

• Voice, Tone

• Spoken words

According to theory of personal communication introduced by Prof Albert Mehrabian, the 55% is?

• Body language

• Spoken words

• Voice, Tone

Name the three Cs in types of team communication :

(Write down only the answers without any symbols. E.g : Caribbean Cebu Canada)

Name the 6-step for virtual team communication

• Purpose, Results, Communication, Roles and Position, Decision Maker, Conflict Management

• Purpose, Reward, Communication, Roles and Position, Decision Making, Conflict Management

• Purpose, Reward, Communication, Roles and Responsibilities, Deciding Factor, Conflict Management

• Purpose, Results, Communication, Roles and Responsibilities, Decision Making, Conflict Management

Under the topic of meeting citizenship behaviours,

which one statement is not included :

• If I don’t agree with the group during a meeting, I say so

• I come prepared to meetings

• I choose to keep relevant information to myself during the meeting

• If given the opportunity beforehand, I provide input regarding the meeting agenda