Business English Writing Skill Test
Authored by Trung Tran
English
Professional Development
Used 1+ times
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24 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
When you need to request for information, what is the best document to use?
Telephone conversation
Letter of Complaint
Letter of Enquiry
Memo
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When you write a letter of complaint, you need to:
Describe the problem
Include your payment
Describe the outcome you want
Show your anger to the person reading the letter
Attach a copy of relevant documents
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What piece of information should you write to ensure your letter goes to the correct person?
Your name
The name of the recipient
The department of the recipient
The title of the recipient
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which is correct?
We are sincerely apologise for the unpleasant stay
We sincerely apologise for the unpleasant stay
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which is better?
Regarding to your email, we sincerely appreciate for your feedback on our Hotel
Thank you for your feedback on your stay at our Hotel
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which is correct?
We always strike to ensure that our customers receive the best service possible
We always strive to ensure that our customers receive the best service possible
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which is better?
We can't refund based on your situation.
We are unable to provide a refund due to our Company's policy.
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