What is the basic troubleshooting that needs to be done?

• A.   Basic network troubleshooting

• B.    Basic internet troubleshooting

• C.   Basic scanner troubleshooting

• D.   Basic microphone troubleshooting

Which is not a common computer system failure?

• A.   Logic error

• B.   Run time error

• C.   Hard disk damage

• D.   Silly windows syndrome

Which of the following is a system failure?

• A. Blue screen

• B. Beep sound

• C. Faulty history

• D. LED status indicator

Which of the following are not the ways to backup data?

• A.   Use cloud storage for easy access

• B.   Perform a rollback by using system restore

• C.   Burn backup data on rewritable CD and DVD

• D.   Install second internal hard drive to store backup copies of data files

As a technician, you must verify that you have the correct type of memory, including the memory speed and whether or not the memory includes a parity RAM chip.

Rearrange the correct sequence to install SIMM memory.

 

I. Turn off and unplug the system

II. Locate available memory banks

III. Insert the module and click it into place

IV. Plug in and turn on the system

• A.   I, II, III, IV

• B.   II, III, I, IV

• C.   III, II, IV, I

• D.   IV, III, II, I

What is a job sheet?

 

• A.   A term that conveys a sense of moral commitment to someone or something

• B.   A list of people and the times when they are required to do their duty according to the schedule

• C.   A service invoice or work order is a key document which we use to communicate with both our customers and workmates

• D.   Something that one is expected or required to do by moral or legal obligation and an action or task required by a person’s position or occupation

What is the problem shown in figure 1?

• A.   Motherboard

• B.   Event viewer

• C.   Excessive dust

• D.   Excessive motherboard

What is the full name of BSOD?

• A.   Blue screen of down

• B.   Blue screen of death

• C.   Brown screen of down

• D.   Brown screen of death

What is the function of vacuum cleaner?

• A.   Use of cleaning outside surface

• B.   To reduce static in the area around the computer

• C.   Used to remove dust and other contaminants from keyboards and other open areas

• D.   Use foam swabs for cleaning small components of cleaning in tight areas, such as around gears

What is the correct method to use compressed air?

• A.   Cleaning outside surfaces

• B.   Reduce static in the area around a computer

• C.   Often used to remove accumulated dust from cooling fans and hard to reach areas

• D.   A mild cleaning solution mixed with water is generally considered the best cleaning product for cleaning external surfaces.