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GHOT 2064 Chapter 1-4

Authored by Noor Yusof

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University

Used 2+ times

GHOT 2064 Chapter 1-4
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11 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

SERVICE is the act of filling the needs, wants and desires of the guests.

TRUE

FALSE

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Choose THREE attributes of a service personnel

Knowledgeable of foods and drinks

Follow rules and regulations

Punctual

Bad attitude

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What customers expect from servers? Choose TWO answers

Taken care of in a timely fashion

Poor hygiene

Good attitude

Poor service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

This picture refers to ..............

Glassware

Holloware

Cutleries

Crockeries

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Cutleries also known as ................ AND .....................

Silverware AND Flatware

Crockeries and Silverware

Flatware and Glassware

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

This picture refers to .................

Cutleries

Glassware

Flatware

Crockeries

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The picture showing .............

Crockeries

Holloware

Glassware

Flatware

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