GHOT 2064 Chapter 1-4

SERVICE is the act of filling the needs, wants and desires of the guests.

• TRUE

• FALSE

Choose THREE attributes of a service personnel

• Knowledgeable of foods and drinks

• Follow rules and regulations

• Punctual

• Bad attitude

What customers expect from servers? Choose TWO answers

• Taken care of in a timely fashion

• Poor hygiene

• Good attitude

• Poor service

This picture refers to ..............

• Glassware

• Holloware

• Cutleries

• Crockeries

Cutleries also known as ................ AND .....................

• Silverware AND Flatware

• Crockeries and Silverware

• Flatware and Glassware

This picture refers to .................

• Cutleries

• Glassware

• Flatware

• Crockeries

The picture showing .............

• Crockeries

• Holloware

• Glassware

• Flatware

Crockeries is plates, dishes and other eating and serving tableware, usually made of some ceramic material.

• TRUE

• FALSE

SIDE STATION provides all necessary equipment required for the smooth operation in a particular section of the restaurant.

• FALSE

• TRUE

In Table Setting, FORK is arranged at

• RIGHT

• LEFT