Performance Management Skills

Coaching is a day-to-day function that, among other things, involves observing performance and complimenting good work.

• TRUE
• FALSE

The amiable coaching style involves telling the employee exactly what to do.

• TRUE
• FALSE

Coaches who use a persuading style often try to sell what they want the employee to do.

• TRUE
• FALSE

The driver coaching style is the most effective coaching style to use.

• TRUE
• FALSE

Documentation of employee development can include memos, letters, e-mail messages, handwritten notes, comments, observations, descriptions, and evaluations provided by colleagues.

• TRUE
• FALSE

Coaching consists of which of the following behaviors?

• Giving advice, guiding employees, giving employees confidence, and helping them to gain better competence
• Directing employees, punishing employees, and ensuring they get their job done
• Guiding performance, planning daily activities, designing on-the-job training, and punishing employees
• None of the above

_____________ is the coaching behavior that involves rewarding an employee's positive performance.

• Giving feedback
• Motivating employees
• Documenting performance
• Developing employees

Coaches who favor the _______________ style of coaching want employees to be happy and to do what feels right for them.

• persuading
• directing
• amiable
• analyzing

Coaches who favor the ________________ style of coaching follow rules and procedures before providing a recommendation.

• persuading
• directing
• amiable
• analyzing

When delivering feedback, managers should give a(n) __________ first and a(n) _____________second.

• evaluation; description
• description; evaluation
• evaluation; punishment
• none of the above