Session 134 | L1 | 02

What is the psychology of selling?

• a) Making products look cool

• b) Using special ways to help people decide to buy something

• c) Buying products that are on sale

What are features of a product?

• a) Things that make our lives better

• b) Things that make the product special

• c) Things that make the product expensive

Why do we sometimes buy products?

• a) To have fun

• b) To solve a problem

• c) To show off to our friends

What is the importance of knowing your customers?

• a) To make sure our products are what our customers need and want

• b) To make more money from sales

• c) To keep our products a secret from customers

What should a salesperson do when they find someone interested in buying their product?

• a) Show them the product and explain its features and benefits

• b) Ignore them and move on to the next person

• c) Tell them the product is not worth buying

What is customer relationship?

• a) How a business interacts with the people who buy things from them

• b) How a business interacts with their competitors

• c) How a business interacts with their employees

How does being friendly help customers feel?

• a) Sad

• b) Happy

• c) Confused

What does listening to customers help us do?

• a) Understand what customers want

• b) Persuade customers to buy more products

• c) Ignore customers' needs and wants

Why is saying sorry important in customer relationships?

• a) To show customers that we care

• b) To make customers angry

• c) To make customers buy more products