Livechat Therapy 2: Electric Boogaloo

Someone from China cannot create a SaaS database, what is the most likely cause?

• They are using a VPN

• China cannot create SaaS databases

• They are using an invalid name

• They are using Internet Explorer

Someone from Venezuela (no localization) wants to subscribe. They only need Purchasing and Manufacturing, where can you assign the lead?

• US AM SF LATAM

• US Direct SF LATAM

• BE AM

• VE Direct

Answer explanation

Countries with no localization in LATAM go to AM regardless of if they need accounting or not.

We have a Partnership team in India

• True

• False

Someone using Community would like to switch to Enterprise, you should...

• Tell them to submit a ticket

• Community users cannot switch to Enterprise

• Create an AM lead

• Send them to the forums

Someone is trying to build eCommerce shops for their clients, you should...

• Tell them to create a OAF database

• See if they are interested in the partnership program

• Create a direct lead

• Cry

Someone wants a quote, you should...

• Qualify them first

• Ask what they need to manage first

• Get their contact information first

• Give them a quote

You create a lead and find two duplicate lost leads, they both were assigned to Salespeople who are still with the company, you should...

• Convert your lead and ping both of them

• Restore the most recent one and merge

• Restore both, merge them all and don't assign

• Invite the two sales reps to a battle to the death, winner gets the lead

When should you send the pricing page?

• Never

• Never

• Sometimes

• Never

Where do direct leads for Christmas Island go?

• HK Direct

• KE Direct

• BE Direct

• DE Direct

Who is the all-time leading rusher for the Buffalo Bills?

• Stefon Diggs

• Andre Reed

• OJ Simpson

• Thurman Thomas