Customer Common Question

Do you sell Johnson Suisse/Toto/American Standard? 你有卖这些品牌的产品吗？

• Yes, we sell those brand.

• I'm sorry, we don't sell those brands.

Mr. Tan purchased a kitchen tap from you yesterday. Today, he brought the item with the box to exchange it for another kitchen tap. Can you assist him with the exchange?

• Yes, if it is in good condition and packaging.

• No, even it is in good condition and packaging.

Ms Serlyn purchased some items from you. When doing payment, she asked "Can you help me keep the stock for 6 months?"

How are you going to answer her?

• Sorry, we are unable to keep the stock for 6 months.

• Just cancel the order.

• Good question, Ms Serlyn. To be honest, we are unable to help you store the goods for 6 months due to warehouse inventory management. However, we would be delighted if you could inform us of the confirmed date two months in advance, so that we can arrange the supply of goods for you

Mr. Salvi would like to use an American Express credit card to make the payment

• Yes

• No

The following benefits are TRUE about Big Bath Privilege Club, except

• Birthday Thrill Surprise

• Spend RM1 = 2 points

• Free delivery to door step (within 30km radius from any of our showroom)

• Free on site inspection exclude spare parts & labour fee charges

Mr. Thomas is pointing to two kitchen taps which have a similar design and function. He asks, 'Why is the price different?' How are you going to answer him?

• That's a good question, Sir. The price difference is due to the difference in quality between the two kitchen taps. The cheaper tap has lower quality materials.

• Good question, Sir. It is because the entry-level kitchen tap is for some project's order.