English Front Office

Fulfils any Guest Services related activities is

Registers guests, and maintains room availability information are the position of

Responsible for providing information and assistance to guests, handling reservations and payments, managing room assignments, and resolving any guest complaints or issues

One of the sections in the Front Office which is in charge of handling the reception and connection of telephone connections, both from inside the hotel, and those from outside the hotel

How should you communicate with your guests?

May I know how many person would you like stay?

Could you said your name, please?

Morning, I'm booking a room by phone a weeks ago.

A. It’s for five nights. It is from 15 April until 20 April.

B. It’s for five nights, it is from 15 April until 20 April.

Which one is the correct one?

Alright Ms. Tina. He is Dono as our bellboy today and Dono, she is Ms.

Cassandra as our guest, and he will _____ you to your room.