April cycle 1

The captain's activation date is 2nd of April, call landed today (17th of APRIL) LTR is 7, Captain agreed to take a ride after 5 days because of a family issue, what will be the disposition?

• Disposition: Not interested

  Sub disposition : More than 14 LTR or days

• Disposition: interested

  Sub disposition: More than 14 LTR or days

• Disposition: Not interested

  Sub disposition : Personal issue

• Disposition: Not interested

  Sub disposition : Personal issue

In Kota captain wants to activate food service what need to be done on call?

• Inform the captain that food service is not available currently, you will receive a notification when food service active in your city

• Ask the captain to request from Service manager

• Ask the captain to pay the food service amount through APP

• inform the captain to visit the city office

In Bangalore city, the Captain activation date is 3rd April, and LTR is 0 calls landed today (17th April) what will be the joining bonus?

• Captain missed joining bonus , inform incentive if updated in profile dashboard

• 5 order(s)= 100 (2 days)10 Order (s)=100 (5 days)30 Order(S)= 400 (14 days)

• 05 orders 30rs 10 orders 30rs15 orders 40rs20 orders 50rs

• 150 rs

Captain activation is 14th of April, captain had no issue and didn’t know about activation done, agreed to take a ride from today what will be the disposition?

• Disposition: Interested Sub disposition : App Knowledge Gap issue

• Disposition: Interested Sub disposition : Already doing ride

• Disposition: Interested Sub disposition : Personal issue

• Disposition: Interested Sub disposition : Mobile issue

In High demand area map what does the Orange colour mean?

• High demand area

• Medium demand area

• very  High demand area

• Low demand area

Where captain can view redeem left in application?

• Go to Menu > Click on Earnings > Select wallet > Click on Redeem Left to view the details

• Go to Menu > Click on Earnings>Today>Click on Redeem Left to view the details

• Call help and support

• Go to Menu > Click on Profiles>Rapido ID >Click on setting

How captain can change My route booking address in application?

• 1. From My Route Booking page (tap option in left hamburger menu)              2. From their profile page where they enter “Home” address

• Call help and support

• Click on main menu>>Change address

• Captain should have not done any rides on the present day   The wallet balance should be ₹0.

After how many hour my route booking Option will automatically disable ?

• after 2 hours.

• After 11 hour

• After 24 hour

• after 4 hour

If the captain's concern is getting long pick up issue, how you convince captain

• probe in order captain got long pick up , Check order detail accept to pick up, inform pre-pick up rate card  inform about incentive inform  

• ask captain to call help and support

• ask captain to clear caches and re update   

• Ask captain to visit City office

How to check the captain suspend reason in the Profile dashboard?

• Profile dashboard >>Click on Activity Logs

• Profile dashboard >>Rapido Pay Logs

• Profile dashboard >>Suspended Services

• No option to check Suspend reason in profile dashboard