1. Which are the main sections (modules) of 1C:Drive/Azienda programs?(x1)

1. CRM, Sales, Purchase, Warehouse, Production, Service, Accounting

1. Sales, Purchase, Quality, Reporting, Research, Payroll

1. Accountancy, Sales, Purchase, Socials, Production, Marketing

1. CRM, Sales, Purchase, Quality, Service, Budgeting, Forecast

1. What is executive information?

1. It is aggregate information providing an multi-dimensional evaluation of a set of production activities or performance parameters.

1. It represents an organizational asset.

1. Among the following, select (tick) the correct statement(s) describing the organizational impact of IT innovation

1. IT innovation decreases management complexity

1. IT innovation increases both organizational efficiency and effectiveness

1. IT innovation is associated with both scale and scope economies

1. IT innovation is associated with lower managerial complexity (i.e. it simplifies management)

1. IT innovation decreases the efficiency of market systems in favor of hierarchical coordination

1. Which of the following functionalities are available on standard ERP Software 1C:Drive/azienda (thick all the correct ones)?

1. To get useful reports regarding your business

1. Generation and copy of documents

1. Please, tick law(s) that tie technical innovation and organizational change for NON-IT technologies

1. Technical innovation is typically associated with greater organizational efficiency.

1. Technical innovation is typically associated with an increase in process formalization.

1. Technical innovation is typically associated with greater organizational effectiveness.

1. Technical innovation is typically associated with greater competitiveness.

1. Which of the following functionalities are available on standard ERP Software 1C:Drive/azienda (thick all the correct ones)?

1. Personalization of user interface

1. Import/Export of documents in various format

1. Communication with instant messaging app like telegram

1. Communication with social media

1. What is the relationship between environmental uncertainty and information processing capacity?

1. Environmental uncertainty increases an organization's requirements for information processing capacity

1. Environmental uncertainty can be managed by increasing an organization's ability to process information (or information processing capacity).

1. Environmental uncertainty can be managed by increasing an organization's ability to process information (or information processing quality).

1. Environmental uncertainty increases the requirements for information processing capacity up to the limits of bounded rationality

1. Environmental uncertainty causes an increase in organizational information processing capacity.

1. What is the role played by PCs in BPR (service companies)? (x1)

1. PCs are used to collect information that is then stored in the operational database in a structured format.

1. PC are used to execute desktop applications embedding service procedures.

1. PCs are used to collect information on knowledge workers and calculate their incentives in real time.

1. PCs store all the information regarding the customers served by the agency where the PC is located.

1. Why is knowledge management complex?

1. Because it requires the design of new procedures to use knowledge to obtain greater service customization.

1. Because unstructured knowledge must be transformed into structured information to be stored in the mainframe.

1. Because it involves the extraction of new knowledge on customers from knowledge workers.

1. Because it involves the use of PCs and hence a significantly broader software variety.

1. Because it involves the extraction of new knowledge on production processes from knowledge workers.

1. Select (just one) correct definition of a software like 1C:Drive/Azienda?

1. It is a personalizable and customizable ERP software that allows you to manage documents and main business processes and accountancy of a Small Medium Enterprises.

1. It is a flexible ERP software that allows you to manage a Small Medium Enterprise regarding its business and accounting processes.

1. It is a report system that allows you to control costs, documents and calculate the profit

1. It is an ERP software that manage accountancy processes based on fixed predefined rules according standards

1. It is a database system that store all accountancy data of a company in cloud

1. What are the correct inputs and outputs of the negotiation phase of an economic transaction?

1. Input: set of suppliers, Output: one supplier and new requirements, both specified in a contract (SLAs).

1. Input: draft contract, Output: final contract.

1. Input: requirements, Output: contract.

1. Input: requirements, Output: one supplier and new requirements, both specified in a contract (SLAs).

1. What are the activities constituting the logistic cycle in manufacturing companies?

1. Acquisition and physical management of materials, physical transformation of materials, order management, external logistics, post sale processes.

1. Procurement, production, sales and distribution.

1. Procurement, production, logistics.

1. Procurement, physical transformation of materials, order management.

1. Please, tick the correct definition of IT intensity.

1. IT intensity is the actual ability of IT to satisfy the information processing requirements of organizational processes.

1. IT intensity is the organizational consequence of environmental uncertainty, as companies can handle uncertainty with IT.

1. IT intensity represents the size and complexity of the information used by the processes of an organization.

1. IT intensity is the degree to which a company's management considers IT as a strategic lever.

1. Why is the meaning of having a "balanced" set of KPIs to calculate the incentives of callcenter operators?

1. It means measuring a balanced set of indicators such as average call time, first call resolution, customer satisfaction.

1. It means measuring both efficiency and effectiveness.

1. It means sizing the call center to minimize customers' waiting time.

1. It means measuring the efficiency of a team as opposed to an individual operator.

1. How does agency theory overcome the limits of transaction economics?

1. By recognizing that there exist market coordination mechanisms inside organizations.

1. By recognizing that there exists a continuum between markets and hierarchies.

1. By recognizing that hierarchies can fail and can be replaced by market systems.

1. By studying employment contracts as a special-purpose transaction.

1. In the context of a software delivery model for an ERP, what is the meaning of "on premises software"?

1. On-premises software is installed and runs on computers owned by the company and typically hosted in the company's data center.

1. On premises software is a software owned by the company.

1. On premises software is a software installed on a computer within a company's VPN.

1. On premises software is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.

1. In the context of BI, the data warehouse must:

1. be adaptive and resilient to change

1. serve as the foundation for improved decision

1. make an organization's information easily accessible

1. host security applications for the whole company

1. Why does technical innovation cause an increase in the optimal minimum organizational size?

1. Because scale economies reduce unit production costs only above a minium production volume, as they involve an initial investment in innovative technical systems.

1. Because an organization that is too small (production volumes below break even) cannot benefit from the reduction of unit production volumes generated by the greater efficiency of the innovative technical system.

1. Because scope economies reduce unit production costs only above a minium productio volume, as they involve an initial investment in innovative technical systems.

1. Because scope economies allow larger organizations to benefit from the economic advantages of lower production costs.

1. Among the following, select (tick) the correct statement(s) on ERP software 1C:Drive:

1. It is a software that allows to manage both accountancy and company business processes.

1. It supports multiple languages interface, multiple currencies and multiple companies.

1. It can be installed only on premises, not allowed cloud access.

1. It can be used only in Cloud.

1. Which are the main sections (modules) of 1C:Drive programs? (x2)

1. Sales, CRM, Purchase, Warehouse, Production, Service, Payroll

1. CRM, Sales, Purchase, Warehouse, Production, Service, Accounting

1. CRM, Sales, Purchase, Quality, Service, Payroll

1. Production, Sales, Quality, Warehouse, Purchase

1. Accountancy, Sales, Purchase, CRM, Production, Quality

1. Which is the most correct definition of the software 1C:Drive?

1. It is a personalizable and customizable ERP software that allows you to manage documents and main business processes and accountancy of a Small Medium Enterprises.

1. It is an ERP software that manage all accountancy process of a company using predefined rules according standards

1. It is a database system that store all accountancy info of any company and control their cost

1. It is a report system that allows you to create and control sales and purchase orders

1. What can you do with ERP Software 1C:Drive?

1. Manage Bills Of Materials and Production Order

1. To manage directly a web-commerce site

1. Which of the following functionalities are available on standard ERP Software 1C:Drive?

1. To import, export and send documents using also E-mail system

1. To create specific procedure according customer's needs

1. Generation and copy of documents

1. What is (are) the purpose(s) of an ETL procedure?

1. Extract data from a source, perform data modeling and upload data in a target structure

1. Extract data from a system to import them in a different one

1. Allow to register documents of different business areas in a single database

1. Allow analytics on different data sources simultaneously

1. SAP ECC is the ERP of SAP, which of the following are modules of SAP ECC, and to which business area are related?

1. FI: containing financial documents of the company

1. PP: containing information for production planning

1. SD: containing information about sales and distribution

1. SD: containing information about stock and distribution of materials

1. The structure of a data warehouse is typically set to more levels, with a partial replication of the information between one level and the next. Which is the typical one?

1. First level or Staging Area; Second Level or Data Warehouse; Third Level or Data Mart

1. First level or Staging Area; Second Level or Data Warehouse

1. First level or Staging Area; Second Level or Data Mart

1. First level or Staging Area; Second Level or Reporting Layer

1. Please, tick consolidated belief(s) tieing technical innovation with organizational change for non-IT technologies. (x1)

1. Technical innovation does not enable scope economies.

1. Technical innovation increases individual specialization.

There is no relationship between technical innovation and scope economies.

1. Technical innovation increases organizational efficiency and effectiveness.

1. Technical innovation increases bureaucracy, but does not affect the formalization of work.

1. What is bounded rationality?

1. Bounded rationality represents the limited information processing capacity (IPC) of individuals.

1. Bounded rationality is the reason why individuals cooperate.

1. According to Galbraith, bounded rationality is the rational limit of both human and artificial intelligence.

1. Bounded rationality is a coordination mechanism.

1. What are characteristic(s) of market systems?

1. They reduce behavioural uncertainty by leveraging opportunism.

1. Market coordination involves the execution of transactions.

1. In market systems coordination costs are low, as individual tend to be very efficient.

1. Markets replace hierarchies, since markets have lower production costs.

1. What is a vertical solution of an ERP?

1. A vertical solution of an ERP is a version of that ERP tailored to the needs of a specific industry.

1. Vertical solutions are usually fine grained. For example, the textile industry and the fashion industry have different solutions.

1. A vertical solution of an ERP is an ERP designed around the concept of vertical information systems.

1. A vertical solution of an ERP is an ERP designed for manufacturing or for service companies.

1. Please, tick correct examples of different production cycles sharing information in manufacturing:

1. Information on stocks is created by the materials management and used by order management during sale activities

1. Information on stocks is created by the materials management and used by production

1. Information on orders is created during sales activities and used by internal logistic

1. Information on orders is created during sales activities and used by production

1. Information on orders is created during sales activities and used by R&D

1. Please, tick correct difference(s) between services and manufacturing:

1. Manufacturing companies produce tangible products, service companies produce intangible products

1. Services are made of “bits”, while manufacturing products are made of atoms

1. In manufacturing companies, IT is a production technology, while in services, IT is simultaneously a production technology and a distribution channel

1. Unlike services, manufacturing products are produced while they are delivered

1. The knowledge management process requires:

1. the extraction of new knowledge on customers from knowledge workers,

1. the transformation of this knowledge into structured information to be stored in the mainframe,

1. the design of new procedures to use this knowledge to obtain greater production efficiency

1. CSF stands for critical success factor

1. A critical success factor is a business decision variable critical for the success of the whole company, i.e. a must for success (necessary condition)

1. A CSF is a key performance indicator

1. A CSF is a set of key performance indicators

1. What are phase(s) of the CSF method?

1. Predefinition: desk analysis

1. Robustness analysis: aimed at selecting KPIs

1. Refinement and documentation: presentation to customer, possible modifications, specification (written, but informal)

1. Interview with knowledge workers

1. ERPs represent the last step of an integration process, since:

1. ERPs complete integration of operational and executive with the administrative portfolio

1. ERPs do not enable a real-time reconciliation of budgets, resource consumption, progress of operations and cashflows

1. ERPs complete integration of operational and executive portfolios

1. ERPs complete integration of operational and administrative portfolios

1. Please, tick statement(s) that correctly apply to Activity Based Costing (ABC).

1. According to ABC, operations are associated with costs

1. According to ABC, operations can be associated with an internal pricing system

1. ABC enables the assessment of progress from a project management perspective (time, quality)

1. With ABC, progress cannot be reconciled with administrative cash flows

ABC enables the assessment of progress from an operational management perspective (time, production rate, use of production plants/machines)

1. What is the role played by IT in the service industry?

1. Support to optimization of production resources

1. In a company with three BW environment (development, quality and production), what is the purpose of the quality environment?

1. Objects are transported to the quality environment before the release in the production one. The purpose is to test the release and the objects before transporting in the production environment

1. Objects are transported to the quality environment after the release in the production one. The purpose is to have a double check on the output and to perform adjustments and test in the quality environment.

1. The quality environment is never used

1. The quality environment is used to create new structures and upload more consistent data than in the development environment

BIS1_Ars

Authored by Arslan Ali

Computers

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MULTIPLE SELECT QUESTION

15 mins • 1 pt

1. Which of the following are true about OEE Indicator? Consider the Production Project.

1. The lower is the downtime the lower is the OEE

1. The lower is the efficiency the lower is the OEE

1. The higher is the efficiency the lower is the OEE

1. The higher is the downtime the lower is the OEE

1. The lower is the availability the lower is the OEE

MULTIPLE SELECT QUESTION

15 mins • 1 pt

1. Which of the following are project phases in a waterfall approach, and with which goal?

1. Requirements Analysis, to design the Business Blueprint Document

1. User Acceptance test, for Business Users to validate the solution

1. User Acceptance test, to design the Business Blueprint Document

1. Integration Test, for Business Users to validate the solution

MULTIPLE SELECT QUESTION

15 mins • 1 pt

1. Customer segmentation can be performed with different approaches: *

1. Loyalty, when transactions can be associated with customers (for example with loyalty cards).

1. Lifestyle

1. Targeting

1. Price sensitivity

MULTIPLE SELECT QUESTION

15 mins • 1 pt

1. What are the pillar(s) of the ERP paradigm?

1. Extension and modularity

1. Software packaging

1. Information completeness

1. Process prescriptiveness

1. Information integration

MULTIPLE SELECT QUESTION

15 mins • 1 pt

1. What are correct examples of production planning information?

1. Production plans.

1. Product structure.

1. Sales plans.

1. Phone directory.

MULTIPLE SELECT QUESTION

15 mins • 1 pt

1. What are typical objectives of sales force automation (SFA)?

1. Reduce the costs of customer acquisition.

1. Reduce bureacracy for customers and increase responsiveness during the sales process.

1. Increase the effectiveness of the sales force.

1. Decrease customer churn.

1. Reduce the risk associated with the fact that sales employees can change job or retire

MULTIPLE SELECT QUESTION

15 mins • 1 pt

1. Which of the following are Business Intelligence purposes?

1. Define the investment strategy of a new business plan

1. Transform row data into meaningfull and useful information

1. Allow document registration in the Enterprise Resource Planning software of a company

1. Allow to integrate and model data from different sources to perform business analytics

Allow production document registration in the Enterprise Resource Planning software of a company

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BIS1_Ars

1. Which of the following are true about OEE Indicator? Consider the Production Project.

1. Which of the following are project phases in a waterfall approach, and with which goal?

1. Customer segmentation can be performed with different approaches: *

1. What are the pillar(s) of the ERP paradigm?

1. What are correct examples of production planning information?

1. What are typical objectives of sales force automation (SFA)?

1. Which of the following are Business Intelligence purposes?

1. Which are the main sections (modules) of 1C:Drive/Azienda programs?(x1)

1. What is executive information?

1. Please, select core functionalities of ERPs

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