CLEP Practice Exam Questions - Pt.1

Which of the following actions is the first step in the control process?

• Measure actual performance

• Compare performance with standards

• Establish standards

• Take corrective action

• Run the process, perform the work

Which of the following statements best describes business ethics?

• Fundamental values that society imparts about right and wrong behaviors

• Minimal standards imposed by society for not harming others

• Beliefs about appropriate behaviors in the workplace

• Obligations that society expects of corporations

• Responses of corporations to pressures put on them by society

The current view of conflict in organizations is best described as which of the following?

• The result of poor decision making

• Happened because individuals made mistakes in interacting with people

• Occurs because of perception that someone has frustrated a goal

• The result of poor organizational designs

• Happens rarely in well-managed organizations

Which of the following historical approaches to management emphasized keeping written records of decisions and hiring workers based on qualifications rather than personal ties?

• The humanistic perspective (Hawthorne studies)

• Mary Parker Follett of the admistrative school

• Max Weber's bureaucracy

• Frederick Taylor's scientific management

• Henri Fayol of the administrative school

Which of the following statements is true of the classical approach to decision-making?

• Decisions are based on consensus and negotiation, not an objective sense of right and wrong.

• When making decisions people do not make full use of all information and their mental capacities.

• Most managers make good decisions without extensive training in decision-making.

• Decision makers are rational and make full use of information in reaching decisions.

• Decisions are seldom purely right or wrong; the situation influences what works best.

Operations managers are concerned with measures such as productivity. Which of the following is the best measure of productivity?

• total outputs - total inputs

• total outputs/total inputs

• (inputs + outputs)/inputs

• total inputs - total outputs

• total inputs + total outputs

Which of the following is the best definition of human capital?

• The budgeted amout for training employees

• The amount of compensation and benefits paid to all employees

• The skills and capabilities of employees

• The cost of facilities used by human resources staff in helping workers

• The economic value of the competencies and skills of employees

Which of the following statements best defines the planning term, objectives?

• Specific statements of intended outcomes

• Set of activities chosen to reach goals

• Procedures for responding to unexpected events or disasters

• General statements of intended results

• Evaluating the obtained results

Which early approach to leadership asserted that natural leaders emerge, fitting the time in which they lead?

• Ohio State University's dimensional studies

• Kurt Lewin's group studies

• Zeitgeist

• Trait approach

• University of Michigan's studies

Which of the following statements best defines social responsibility?

• Fundamental values that society imparts about right and wrong behaviors

• Minimal standards imposed by society for not harming others

• Beliefs about appropriate behaviors in the workplace

• Obligations that society expects of corporations

• Responses of corporations to pressures put on them by society