Lesson 14 Selling

All activities used by salespeople to directly interact with consumers and encourage them to purchase a company's products or services is called

• Selling

• Buying

• Marketing

• Advertising

Why is selling important?

• Promote exchange of goods and services for money

• Clear out inventory

• Generate Revenue

• All of the above

The following are the many facets of the sales function except

• increasing inventory

• selling process

• personal selling

• crm

How many steps are in the selling process?

• 3

• 5

• 4

• 8

Which is not included in step 1 preparing for the sale

• know your customer

• know your product

• know your competition

• know your procedures

Which approach is used when the customer appears to be interested?

• Merchandise

• Service

• Greeting

• Sales

When determining the customers needs you want to

• observe

• question

• listen

• all of the above

When handling questions and objections on a product you are selling, you should not

• be prepared

• tell the customer they are wrong

• look at it as an opportunity

• inform the customer about your policies

What is it called when the sale occurs and the customer buys the product?

• open

• follow up

• deal

• close

Should you encourage the customer to purchase additional or related goods once you've closed the sale?

• Yes

• No