Computer Software Prep 1

Scarlet performs a daily back-up of her files from her work computer to an external hard drive connected directly to her LAN. what type of drive is this?

• NAS - network attached storage
• NFS
• RAID
• SAS

What type of server should you use if you have at least 20 people that need to access a specific set of files?

• File Server
• DNS Server
• List Server
• Print Server

You are a technician at the university help desk. After spending hours troubleshooting a problem, you learn that it was a repeat issue resolved yesterday by another technician. What step in troubleshooting did the previous technician fail to do?

• Document
• Identify
• Design
• Implement

Which of these wireless network security encryption schemes is strongest?

• WPA2
• WEP
• WPA
• WLAN

At work you receive the following call: "This is Herb from IT. I am troubleshooting an e-mail issue and need your password to check if you have received the virus." This is an example of?

• social engineering
• shoulder surfing
• man-in-the-middle
• malware attack

You built a custom gaming pc and want information about the routine maintenance. Which is the best source for information?

• Manufacturers website
• computer wiki site
• gaming review forums
• digital assistant

While working at a help desk call center, Anne receives a call that a customer cannot print to their laser printer. It is Anne's task to determine the level 1 technical issue with this machine and must complete the task in a very limited time frame. Anne has applied the solution and verified the functionality of the laser printer with the customer. What is Anne's next step in the process?

• Document the solution
• Gather more information
• Develop testing solution
• Analyze customer responses

Which should be used to transfer secure files?

• SFTP
• FTP
• DNS
• NFS

Mickey has been given access to the server. what is this a form of?

• authorization
• authentication
• auditing
• access control

Where can you find the most up to date information on system requirements for an application?

• Application website
• product packaging
• tech blog
• user manual