FRONT OFFICE DEPARTMENT

The department which fulfils the core activity of the hotels which is to sell rooms, that is why it is considered as the nerve center of the hotel.

• Front Office Department

• Housekeeping Department

• Management Department

• Security Department

Who welcomes guests upon arrival?

• Executive Assistant Manager

• Reservation Supervisor 

• Concierge

• Front Office Manager 

Who is in-charge of posting charges into guest folios and 

assisting guests in settling their accounts?

• Reservation Agent

• Front Desk Agent 

• Night Auditor

• Front Office Cashier

Who works overnight and is responsible for checking and closing out hotel's financial activities?

• Night Auditor

• Concierge

• Front Desk Supervisor

• Front Desk Agent

Who is responsible for all aspects of operations at the hotel to day-to-day staff management and guests?

• Executive Assistant Manager

• General Manager

• Front Office Manager 

• Reservation Supervisor 

Which of the following is NOT INCLUDED in uniformed service position?

• Bell attendants

•    Door attendants

• Transportation personnel

• Switchboard/Telephone operator

Who reeceives and record room reservation requests and 

creates reservation documents?

• Front Desk Supervisor

• Concierge

• Reservation Agent

• Night Auditor

Who oversees front desk operations, particularly the registration of guest and

tasked in supervising front office work shifts?

• Front Desk Supervisor

• Front Office Manager 

• General Manager

• Concierge

Who reserve, register and assign rooms to guests and

maintain information about the availability of rooms for sale and vital facts about the hotel services and facilities?

• Front Desk Supervisor

• Front Office Manager 

• General Manager

• Front Desk Agent

Who is responsible for ensuring a perfect coordination between all departments.

Ensures that the operations are of quality's standard and provide the highest comfort and satisfaction to guests?

• General Manager

• Executive Assistant Manager

• Front Office Manager 

• Front Desk Supervisor