Cease and Desist Quiz

What level of Cease and Desist should we select for Monica?

*Use the audio file "Quiz Example #1" in the video to

help answer this question

• Full Cease and Desist

• Stop all Calls

• Mail only

• No Cease and Desist needs filed

Answer explanation

For this scenario, we should be updating the account for a full cease and desist. The customer has stated they want no contact of any form and they will contact us when they are able to pay.

What level of Cease and Desist should we select for Ross?

*Use the audio file "Quiz Example #2" in the video to help answer this question

• Full cease and desist

• Stop all calls

• Mail only

• No cease and desist is needed

Answer explanation

For this situation, a full cease and desist should be completed on the account. The customer has stated they will never pay the debt and is clearly upset about the phone calls. Since the customer has stated they will never pay, we should stop all contact except for what we are legally obligated to send.

What level of Cease and Desist should we select for Carl?

*Use the audio file "Quiz Example #3" in the video to

help answer this question

• Full cease and desist

• Stop all calls

• Mail only

• No cease and desist, but other actions are required

Answer explanation

In this scenario, no cease and desist is required but there are additional steps we should take to ensure we assist Carl appropriately.

We should:

-Update the phone number that goes to his boss as "Do Not Call"

-Update Carl's cell phone on the account to contact him moving forward

What level of Cease and Desist should we select for Carol?

*Use the audio file "Quiz Example #4" in the video to

help answer this question

• Full cease and desist

• Stop all calls

• Mail only

• No cease and desist, but other actions are requried

Answer explanation

In this scenario, we did not reach the account holder and the number is wrong. No cease and desist is required but we should update the phone number as a "wrong number" on the account to avoid future calls to this person.

Do you feel more confident in handling cease and desist situations as a result of this training?

• Yes!

• No

  *If selecting no, please tell us why in the next question

What feedback do you have for us so we can continue to improve Training Snacks?