unit 4 Hotel management

A person who leads reception department in a hotel is

• marketing and sales manager

• chef

• housekeeping manager

• front office manager

Are decisive, conscientious and service-minded attributes of skills or personality?

• skills

• personality

One duty of a front office manager is to ... management charts to check business progress.

(adj) able to control situation by taking action in advance rather than reacting to events as they arise

• diplomatic

• initiative

• innovative

• proactive

To decide whether a company a great place to work, it is necessary to evaluate the quality of the relationship between employer and employees, employees and their jobs and

Evaluate responses using AI:

OFF

Answer explanation

employees and other employees.

HR stands for ...

What is the right order for the stages in the process of staff selection?

• produce shortlist, HR interview candidates, read CVs, select the best candidates, telephone the candidates, department manager interviews candidates

• telephone the candidates, HR interview candidates, read CVs, produce shortlist, department manager interviews candidates, select the best candidates

• read CVs, produce shortlist, telephone the candidates, HR interview candidates, department manager interviews candidates, select the best candidates