unit 4 Hotel management

A person who leads reception department in a hotel is

• marketing and sales manager

• chef

• housekeeping manager

• front office manager

Are decisive, conscientious and service-minded attributes of skills or personality?

• skills

• personality

One duty of a front office manager is to ... management charts to check business progress.

(adj) able to control situation by taking action in advance rather than reacting to events as they arise

• diplomatic

• initiative

• innovative

• proactive

To decide whether a company a great place to work, it is necessary to evaluate the quality of the relationship between employer and employees, employees and their jobs and

Answer explanation

employees and other employees.

HR stands for ...

What is the right order for the stages in the process of staff selection?

• produce shortlist, HR interview candidates, read CVs, select the best candidates, telephone the candidates, department manager interviews candidates

• telephone the candidates, HR interview candidates, read CVs, produce shortlist, department manager interviews candidates, select the best candidates

• read CVs, produce shortlist, telephone the candidates, HR interview candidates, department manager interviews candidates, select the best candidates