Polish Market 2

We have the CSM's case number.

What should we click to see the case?

• Start a call

• Manage Queues

• Resolve Direct

What should we clik on to add new customer to our Engage system?

• Search Customers

• Start

• + Create New Customer

• Engage

What do we need in Owner Details in Engage?

• Name, surname, full address, telephone, Title, Consumer Type, e-mail address

• Name, surname, full address, telephone

• Name, surname, full address, telephone, Title, Consumer Type

• Full address, telephone, Title, Consumer Type, e-mail address

What is NIP number?

• Order number

• SAP number

• VAT number of the company

• ID number

Do we change the date of purchase if we want to give Goodwill to the CSM?

• Yes

• I don't know

• No

While doing RTB, in which languages we should write a note?

• Spanish + English

• Russian + Slovak

• German + English

• Polish + English

If the Resolve in Engage doesn't work, what should we do?

• Close the case

• Message TL

• Use external Resolve + write the note that Resolve doesn't work and with the result from external Resolve

• Use external Resolve

While making the SR, which button we should never use?

• Place Order

• Engineer Visit

• Return to Base

• Resolve

If we want to send Supersonic on RTB, which Consumer Charge should we choose (active warranty)?

• EC Repair - Standard

• Full Size Repair - Basic

• Cordless Repair - Basic

• Standard service - depends on the price

While doing RTB, which Collection date should we choose?

• + 1 working day

• + 5 days

• + 3 days

• + 3 working days