Chapter 4 Quiz

1. During an initial client interview, an ACE Certified Trainer “breaks the ice” by asking the new client about how her day has been going. Which of the following best identifies this stage of the client–personal trainer relationship?

• a. Rapport

• b. Action

• c. Planning

• d. Investigation

2. Active listening is MOST critical during which stage of the client–trainer relationship?

• a. Action

• b. Planning

• c. Investigation

• d. Rapport

3. Which of the following BEST describes how an ACE Certified Personal Trainer can develop cultural competence when working with a client from a different background?

• a. Learn about the client’s lifestyle and culture

• b. Ignore any cultural differences

• c. Discuss any cultural differences with the client

• d. Ask the client about their cultural differences

4. During a personal-training session, an ACE Certified Personal Trainer is continually looking at his watch. Which of the following BEST describes the potential meaning of the personal trainer’s body language?

• a. Aggression

• b. Anxious to leave

• c. Tension

• d. Anger

5. During a training session, an ACE Certified Personal Trainer excuses herself from the session to take a personal phone call. Which of the following is being communicated to the client?

• a. Anxiety

• b. Boredom

• c. Lack of professionalism

• d. Defiance

6. During a training session, a client begins talking about intimate personal issues and problems at home. Which of the following actions is MOST appropriate for the ACE Certified Personal Trainer to take?

• a. Redirect the conversation

• b. Offer advice to the client

• c. Listen and sympathize

• d. Provide some solutions to the problem

7. During a training session, an ACE Certified Personal Trainer asks the client to explain what

benefits might be gained by increasing her exercise frequency from 2 days/week to 3

days/week. Which of the following BEST identifies the type of communication skill used by the

trainer?

• a. Offering affirmation

• b. Summarizing

• c. Open-ended questioning

• d. Closed questioning

8. During a training session with a new client, an ACE Certified Personal Trainer states, “You’re worried that it is too difficult to lose weight.” Which of the following BEST identifies the type of communication skill used by the trainer?

• a. Reflective listening

• b. Summarizing

• c. Closed statement

• d. Offering affirmation

9. During which stage of the client–personal trainer relationship is the ACE Certified Personal Trainer MOST likely to use a give-and-take communication strategy?

• a. Planning stage

• b. Action stage

• c. Rapport stage

• d. Investigation stage

10. Which of the following is a key consideration when setting goals with a client?

• a. Once set, revisiting goals is a waste of time

• b. Goals should be positive

• c. Numerous goals should be set to offer many options and choices

• d. Goals should be set by the trainer and agreed upon by the client