9. Internal & External Communication (GCSE)

Define 'feedback'. [2K]

Define 'medium of communication'. [2K]

Define 'communication'. [2K]

Give an example of 'internal communication' at Burger King. [1K, 1AP]

Give an example of 'external communication' at a suit tailor. [1K, 1AP]

What are the four features of 'effective communication'? [4K]

Identify one advantage of 'two-way communication'. [1K]

Idenfity three factors that the sender of a message should consider before choosing which method of communication to use. [3K]

Identify one advantage of 'verbal communication'. [1K]

Identify one disadvantage of 'visual communication'. [1K]