1.0 H&T Objective

What skill is important for successful professionals in the hospitality and tourism industry to possess?

• creativity
• delegation
• communication
• mathematical

How can a travel agent make a positive impression on clients?

• ask very personal questions
• suggest several travel options
• focus on many tasks at one time
• maintain a professional appearance

What type of behavior involves establishing eye contact with hotel guests?

• vocal
• critical
• cultural
• nonverbal

As a front-desk employee, Ben is courteous, patient, and helpful with all of the hotels' guests. What behavior is Ben exhibiting?

• interpersonal skills
• favorable ethical skills
• a positive sales aptitude
• an appropriate use of humor

What traits do effective hospitality and tourism employees exhibit when they communicate with their customers?

• patience and empathy
• initiative and indifference
• inflexibility and self-confidence
• enthusiasm and passive listening

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?

• Wellness Council of America
• Meeting Professionals International
• The National Restaurant Association
• Association for Convention Operations Managmeent

Jason provides tours to over 300 people a day at the historical governor's mansion daily. Which benefit of working in the tourism industry is he experiencing?

• contacting buyers
• visiting attractions
• working with people
• planning conferences

Mary works in the lodging segment where she directs the employees who clean the property's sleeping rooms and public areas. What is Mary's position?

• property supervisor
• maintenance manager
• front-desk supervisor
• housekeeping manager

Which segment of the hospitality industry focuses on planning different types of trips?

• recreation
• tourism
• lodging
• travel

What types of tours are likely to appeal to individuals who are active and athletic and enjoy taking physical risks?

• cultural
• domestic
• adventure
• international