Front Office

One of the major sources of revenue for the hotel is (a)   .

In some large hotel, the (a)   looks after all matters pertaining to room

reservations and hotel accommodation,

“HUB” or “HEART” of the hotel.

(a)  

–Guest Service Area

(a)  

–Nerve center

(a)  

Creating balance between Guest Flow and Employee Work determines the

physical lay-out of the front office particularly in terms of (a)  

Physically, the (a)   is situated in the front of the house which is an easily identifiable area of the lobby.

The (a)   has always held a pivotal position of importance in the lodging operation. It is one of the first points of contact with the guest, and, as such, its ambience sets the tone for the hotel.

The position of the (a)   is usually determined by the main entrance of the building and the location of the elevator.

The (a)   and the night auditor must be able

to see anyone who enters the hotel; this helps ensure a safe environment for the guest.