Front Office

One of the major sources of revenue for the hotel is ____.

In some large hotel, the _____ looks after all matters pertaining to room

reservations and hotel accommodation,

“HUB” or “HEART” of the hotel.

–Guest Service Area

–Nerve center

Creating balance between Guest Flow and Employee Work determines the

physical lay-out of the front office particularly in terms of ____

Physically, the ___ is situated in the front of the house which is an easily identifiable area of the lobby.

The ____ has always held a pivotal position of importance in the lodging operation. It is one of the first points of contact with the guest, and, as such, its ambience sets the tone for the hotel.

The position of the ____ is usually determined by the main entrance of the building and the location of the elevator.

The ____ and the night auditor must be able

to see anyone who enters the hotel; this helps ensure a safe environment for the guest.