Roadmap b2 2c

Companies are only legally obliged to return payment for __

products although many large companies do so for all returns.

• empty

• broken

• faulty

While this is annoying when the product look fantastic in the photo but is disappointing in real life, it isn't exactly __

advertising so you can't legally ask for your money back.

• false

• wrong

• incorrect

• faulty

If you buy a lot of products online, it's important to check for hidden costs to avoid billing __.

• arguments

• disputes

• rows

• quarrels

__ delivery usually means the product arrives after you need it so always check delivery times.

• Slow

• Long

• Short

__

customer service means lack of communication and broken promise from the company.

• Poor

• Weak

• Ill

We never watch the news these days. It's just too _____ .

• depressing

• depressed

It's not a good idea to watch the news if you're already _______

• depressing

• depressed

Andy always interrupts me. It's ____

• infuriated

• infuriating

Someone just pushed into the queue and got the last ticket. I'm _____

• infuriated

• infuriating

I'm 49 but have just been given a ticket for over 60s. I feel quite _____ 

• insulting

• insulted