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Midterm - MA - April 2024

Authored by Jackie Lazatin

Other

11th Grade

90 Questions

Used 4+ times

Midterm - MA - April 2024
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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What type(s) of mail may assistants be instructed to handle?

Hospital reports

Personal mail

Referral requests

Requests for copies of medical records

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When annotating letters, assistants should answer any questions that they are able to answer.

True

False

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

If the contents of a piece of mail do not include the name and return address of the sender, what should be done with the envelope?

It should be discarded.

It should be kept with the contents.

Write the name and return address of the sender.

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

When annotating letters, what should assistants highlight or underline?

Attached additional resources

Answers to questions that they are able to answer

Materials or actions being requested and questions asked

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which type of mail is the least urgent and important?

Professional journals

Advertisements

Referral reports

Express Mail

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What kind of written communications do medical office assistants prepare?

Those that manage the affairs of the office

Those that are related to patient care

All of the above

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which of these characteristics of written communications reflect positively on a medical practice?

They are organized logically.

They are accurate in content.

They are professional in appearance.

All of the above

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