Midterm - MA - April 2024

What type(s) of mail may assistants be instructed to handle?

• Hospital reports

• Personal mail

• Referral requests

• Requests for copies of medical records

When annotating letters, assistants should answer any questions that they are able to answer.

• True

• False

If the contents of a piece of mail do not include the name and return address of the sender, what should be done with the envelope?

• It should be discarded.

• It should be kept with the contents.

• Write the name and return address of the sender.

When annotating letters, what should assistants highlight or underline?

• Attached additional resources

• Answers to questions that they are able to answer

• Materials or actions being requested and questions asked

Which type of mail is the least urgent and important?

• Professional journals

• Advertisements

• Referral reports

• Express Mail

What kind of written communications do medical office assistants prepare?

• Those that manage the affairs of the office

• Those that are related to patient care

• All of the above

Which of these characteristics of written communications reflect positively on a medical practice?

• They are organized logically.

• They are accurate in content.

• They are professional in appearance.

• All of the above

A few errors in grammar, punctuation, capitalization, and spelling are acceptable when creating a written communication in a medical office.

• True

• False

When directed to patients, what terminology should written communications use?

• Lay terms

• Medical terminology

• In their native tongue

In a business letter, what does the special notation Enc. mean?

• Encode

• Encrypt

• Enclosure

• Encore