24 HR HOLD / EXTENSIONS

All of the following requires warm transfers except:

• GROUPS

• SPANISH

• CASINO

• GUEST ACCESS

Which transfer requires approval from chat PF?

What does FIT mean?

Extension number of FIT department

If we experienced system outage, is it okay to transfer the guest back to our que?

• YES

• NO

All are true for 24 hour hold bookings, except:

• Must have 24 hour no ext. documented in main booking comments

• Guests should not be directed to pay for options online or thru self service

• Cannot be done with any TBA names

• Cannot be done within 2 weeks of cruise

I'm already booked, but I need to add a guest to my cabin. Which department do you you need to transfer the guest to?

Which department do I need to transfer the guest for accessible cabins?

Can I place 2 cabins on hold with the same ship, sailing date and name of the guests?

• YES

• NO

If we fail to properly hold the booking, booking will be cancelled.

• TRUE

• FALSE