Examen servicio al cliente I bimestre

A: Hello, this is Marta __________. What Can I do for you?

• speaking

• the phone

• sorry

• message

Agent: Good morning. Del Rio Hotel. This is Danny speaking. _______can I help you?

• What

• How

• Where

• Who

Agent: This is Jose on the phone. What can I do for you?

Caller: __________ speak to Luis? It's very important.

• May I

• Would I

• Please

• You can

Caller: Hello, May I talk to Maria?

Agent: I am sorry. But she is not here. _____________ a message?

• Would you like to take

• Can I take

• Can I leave a message

• You would leave her

Caller: May I talk to Marta?

Agent: I'am sorry, but Marta is not here right now.

Caller: ____________ a message?

• May I take

• Can I leave

• Would like to leave

• I'll giver her

Secretary: Good afternoon. Blue Lake Hotel. This is Diane . How can I help you?

Peter: Hi, I’m Peter. ____________ to the manager?

• May I speak

• Would I speak

• Can I take

• Can I help

Agent: I am sorry but Maria is not here. She is in a meeting.

Caller: _________________?

Agent: Sure.

• Would you like to leave another message

• Can I take a message

• I'll tell her your message

• Can I leave a message

Caller: Please ________Marta to call me back tonight.

Agent: sure, I'll give her your message.

• sorry

• ask

• leave

• speak

Answer explanation

ask: pedir

Agent: Can I take a message?

Caller: Please ________ her that the meeting is tomorrow.

• leave

• speak

• ask

• tell

Agent: Would you like to leave a message?

Caller: Could you please ask Marta to _______ me back tomorrow?

• tell

• speak

• call

• leave