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1. Scientific management is a necessity for the organization as it will strengthen .......relations and will enhance job satisfaction. A. cultural B. working C. industrial D. individual

• A. cultural

• B. working

• C. industrial

• D. individual

2. Managers using delegating style usually explain or get agreement on what has to be ..........and when it must be complete. A. competed B. achieved C. established D. accomplished

• A. competed

• B. achieved

• C. established

• D. accomplished

11. Very minor accidents may create. ..industrial disputes. A. big B. prior C. dangerous D. major

• A. big

• B. prior

• C. dangerous

• D. major

10. When you deliver bonuses, always be available ..it clear that a bonus is an extra that may not A. do B. Make C. prove D. enable

• A. do

• B. Make

• C. prove

• D. enable

9. Communication is a two-way activity and for it to possess listening skills. ..so, a manager needs to A. retain B. maintain C. remain D. gain

• A. retain

• B. maintain

• C. remain

• D. gain

8. The building of a team is about it. ..the team spirit in members and maintaining A. motivating B. building C. having D. knowing

• A. motivating

• B. building

• C. having

• D. knowing

7. Employees' pressure for higher production, unsafe working conditions and work behavior. ..and profits can result in A. effect B. quality C. consultancy D. efficiency

• A. effect

• B. quality

• consultancy

• D. efficiency

6. Encouraging the team members to speak up, come up with ideas and to make mistakes and learn from them can be described as a team building skill. A. allowing B. following C. having D. giving

• A. allowing

• B. following

• C. having

• D. giving

5. Employees have the power to ..appropriate actions to achieve the desired goals. A. give B. have C. take D. get

• A. give

• B. have

• C. take

• D. get

4. Clerical staff is instrumental in making all other functions of the company operate A. quickly B. hardly C. smoothly D. properly

• A. quickly

• B. hardly

• C. smoothly

• D. properly