TACN - QTKD

1.      Large electrical goods used domesticalaly such as refrigerators and washing machines are ________

• supply of goods

• tangible products

• white goods

• consumer goods

If your order was late delivered, which department would you contact to?

• maintainance department

• warranty center

• customer service

• marketing department

FMCG (fast moving consumer goods) are the products such as ________

• groceries and detergent

• refrigerators and wahsing machine

• furniture

• health insurance package

Organizations in every sector are making use of high levels of customer service and social media to complement or even replace traditional forms of ________ and advertising.

• Marketing

• Campaigns

• stratagies

• promotional material

Massaging and Spa or travelling packages are ________

• intangible products

• white goods

• tangible products       

• consumer goods

Handing decision making from the higher levels of an organization to lower one _______

• lines of responsibility

• chain of command 

• spans of control

• board of management

The company ________ five main departments

• includes

• consists of

• divides into

• contains

________- departments are separated according to the different aspects of company   work, such as producing goods or dealing with the financial matters

• Multi-divisional

• multi-divisional

• product

• functional

My job is to make sure that the company ________ our production targets and makes a profit.

• needs

• meets

• skips

• looks

The team meets for the first time and individuals start to ________ to know each other

• neet

• get

• got

• looks