Which of the following best describes SSL?

• SSL means Secure Socket Layer

• It is a cryptographic protocol designed to secure network communications

• It secures network communications at the application layer

• All of the above

Rena reports that she cannot send or receive emails. You are assigned her case. In step 1 of the troubleshooting process, you ask Rena questions and receive the following responses:

Q: When was the last time you received an email?

A: Five minutes ago.

Q: Can you access www.google.com through your Web browser?

A: No.

You also inspect the computer and confirm these answers, and you determine that the cabling is properly connecting the computer to the network.

What should you do next to troubleshoot the problem?

• Run ipconfig to determine if the IP address is properly configured

• Implement preventative measures

• Fix the problem

• Establish a plan to resolve the problem

Pam, a customer, calls you and says that she is not receiving email on her networked computer. You evaluate the situation. After identifying the problem as being a faulty network connection, you establish the theory that it may be caused by the computer being disconnected from the network. Upon testing this theory, you find that the computer is properly connected to the network using an Ethernet connection.

What is your next step in trying to resolve Pam's issue?

• Implement preventative measures

• Establish a new theory of probable cause

• Fix the problem

• Establish a plan to resolve the problem

Tim always brings his personal laptop to work and, as allowed by company policy, connects to the company's Wi-Fi and plays games during his lunch break. Tim is tired of entering in the Wi-Fi password every time he connects to the company's network. How can Tim prevent having to enter the password every time he connects?

• Turn off his firewall

• Turn off his network card

• Turn on the "Connect Automatically" feature

• All of the above

Which steps will ensure that a malicious user cannot connect an unauthorized device to your network when utilizing DHCP?

• MAC filtering (blacklist)

• MAC filtering (whitelist)

• Changing SSID

• Changing default IP addressing

Which type of network spans the greatest geographical distance?

• PAN

• LAN

• MAN

• WAN

Which wireless standard operates at a maximum of more than 300 Mbps with channel bonding?

• 802.11a

• 802.11b

• 802.11g

• 802.11n

What networking device often uses data signatures to identify suspicious traffic to help stop attacks?

• IPS

• Wireless LAN controller

• Media Converter

• Proxy Server

What are the written instructions called that detail organizational procedures to be followed when an employee leaves the company or is terminated?

• Off-boarding

• Service Level Agreement

• On-boarding

• Data loss prevention

In troubleshooting a network connectivity problem, Lisa attempted to ping Google, and the attempt failed.

Lisa then attempted to ping 8.8.8.8 (which is the IP address for Google's DNS servers), and that attempt was successful.

Based upon these results, Lisa's best theory of probable cause is:

• Bad default gateway connection

• Modem failure

• DNS server configuration issue

• None of the above