0425 Talent 副理課室
Authored by 徐維村 徐維村
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
得來速工作站建議約佔整家餐廳服務組總人數 50%，在學習得來速工作站之前， 員工須符合櫃檯工作站能力至少(含)多少等級生產力等級? (單選題)
等級1
等級2
等級3
等級4
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
HME 主機六分格畫面最底下，會輪放當天已過完的 Daypart 其營運瓶頸區域，提供資訊以協助人員關注危險區域。(如畫面所示，當天 Daypart2 的機會點為呈遞窗口，平均為 47 秒)
O
X
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Pull Forward執行由哪位夥伴決定？ (單選題)
(1) 呈遞員
(2) 點膳員
(3) 備膳員
(4) 收銀員
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
如遇 COD 與收銀窗口同時有車 :與窗口顧客打招呼，回應 COD 顧客:您好 稍後為您服務”(請求協助點餐)，繼續收銀程序
O
X
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
當車次每半小時超過多少車次，系統自動帶出 DT HOT 工作站需求，請餐廳依需求 安排得來速移動式點膳員 ( HOT ) 提升點餐效率? (單選題)
(1) 30
(2) 35
(3) 40
(4) 45
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
道顯示器各區塊設定目標與螢幕資訊顏色的含意:紅色 – 時間超過目標值多少秒以上 ?(單選題)
(1) 4秒
(2) 5秒
(3) 6秒
(4) 7秒
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
餐廳每日HME報表: Order Point(點餐時間) 表示顧客車輛抵達 COD 偵測器的 10 秒內為招呼問候時間。點餐時間由第 11 秒開始計算至車輛駛離 COD 偵測器停止計算。
O
X
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