Spring 23 Bus. Comm Exam

1. Communication skills _______.

• a. are not as important as technical skills for career success
• b. are not necessary in today's competitive job market
• c. are ranked by recruiters at the top of qualities they most desire in job seekers
• d. cannot be learned; they are innate

2. Which of the following statements is an accurate description of communication in the workplace today?

• a. Workers today communicate less than in previous years.
• b. Technology has not affected how and why we communicate.
• c. Businesses today generate a wide range of messages using a variety of media.
• d. Writing is a skill set used only by managers and corporate executives.

3. Strategic use of e-mail, internet, voice mail, and texting are important in developing your _______.

• a. on-the-job accuracy
• b. relationships with your co-workers
• c. professional image
• d. productivity goals

4. The benefits of a diverse work environment include improved ability to respond to a diverse customer base, better decision making and problem solving, and _______.

• a. being able to charge more money for products and services
• b. having lower payroll expenses
• c. improve employee relationships
• d. increased automation of lower skill jobs

5. Nonverbal communication includes _______.

• a. all unwritten and unspoken messages
• b. only body language and gestures that accompany a spoken message
• c. only eye contact and facial expressions that support the meaning of the words
• d. only cues that reveal agreement with or contradiction of the verbal message

6. Communication is defined as "the transmission of information and meaning from a sender to a receiver." The crucial element of this definition is _______.

• a. transmission
• b. information
• c. meaning
• d. individual

7. The communication process begins when the sender _______.

• a. determines the appropriate communication channel
• b. has an idea
• c. encodes an idea into a message
• d. plans for feedback

8. Converting ideas into words or gestures to convey meaning is called _______.

• a. feedback
• b. decoding
• c. encoding
• d. nonverbal communication

9. A communication channel _______.

• a. is anything that interrupts the transmission of a message
• b. should be selected before idea formation
• c. includes only digital means for transmitting messages
• d. is the medium over which the message travels

10. Communication is successful only when _______.

• a. verbal feedback has been sent to the receiver
• b. the sender encodes the idea and transmits the message
• c. verbal and nonverbal feedback have been sent to the receiver
• d. the receiver understands an idea as the sender intended it