Review After EPIC

What screen would you use to manually balance internet?

• Screen 36

• Screen 37

• Screen 16

• Screen 14

Gooey is down, I need to add notes on Screen ____ in ICOMS?

I believe you can manually balance on a closed work order. Do you?

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What type of questions should probing questions be?

• Questions?

• Closed

• Open

Using your EPIC call flow please give me 1 example of a Probing question?

Give me an example of the key words you should use in the Solution portion of STBA?

Your customer decided that your solution doesn't meet their needs, what should you do next?

• Overcome Objections, using AIM

• Tell them okay, and hang up.

• Let them know they can always cancel.

I just want to remind you that you can visit ____ to refer a friend to WOW and you can both get 100 dollar gift cards if they activate and internet package with us.

When should you ask the TCPA questions?

• When you have time.

• When ICOMS tells you to

• When there is a banner is Gooey

• When the customer is calm.

Casey is the account holder, but her husband is the one on the phone. He doesn't know her PIN. He wants to add HBO, can we do that?

• Yes

• No