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Review After EPIC

Authored by Tiffany Seachrist

Other

Professional Development

Review After EPIC
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What screen would you use to manually balance internet?

Screen 36

Screen 37

Screen 16

Screen 14

2.

FILL IN THE BLANK QUESTION

1 min • 10 pts

Gooey is down, I need to add notes on Screen ____ in ICOMS?

3.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

I believe you can manually balance on a closed work order. Do you?

Media Image
Media Image
Media Image

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What type of questions should probing questions be?

Questions?

Closed

Open

5.

OPEN ENDED QUESTION

3 mins • 10 pts

Using your EPIC call flow please give me 1 example of a Probing question?

Evaluate responses using AI:

OFF

6.

OPEN ENDED QUESTION

3 mins • 10 pts

Give me an example of the key words you should use in the Solution portion of STBA?

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • Ungraded

Your customer decided that your solution doesn't meet their needs, what should you do next?

Overcome Objections, using AIM

Tell them okay, and hang up.

Let them know they can always cancel.

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