TCD Phase 3

In order to power cycle a doorbell camera, how do you know if the customer needs to shut the power off at the breaker box?

• If they have a chime box

• If the doorbell camera is plugged to an outlet

• If the camera runs the power test correctly

• If the doorbell camera led is flashing green

Where is the reset button located on the mini wi fi bridge?

• Below the WPS button

• There is no reset button, just unplug the mini wi fi bridge

• In the middle of the 3 indicator lights

• Next to the antenna

Why are customers calling back in for the camera offline issue?

• Incorrect Troubleshooting

• Agents unwilling to help

• Work Avoidance

• Customer not having enough time to troubleshoot

How long should you wait when factory resetting the camera?

• Between 1 minute and 1.5 minutes

• 4 minutes

• 3 minutes

• There is no specific time. Just wait until all the lights turn off on the wi fi bridge

Where in the home can you look to find a breaker box?

(Select all that apply, more than one answer is correct)

• Garage

• Closet

• Basement

• Utility Rooms

What questions can you ask a customer to see if they have a chime box? (Select all that apply, more than one answer is correct)

• Did you have an old doorbell in your home before Vivint?

• When you rang the old doorbell, where did you hear it from?

• None are correct

What tools should you use on ALL camera calls to see what the customer is seeing

• Help Lightning

• Email