Product Knowledge Test - Week 4 APR'23

If captain disagree with the ODRD/HF distance agent can adjust ----Rupees for non captured kms?

• 2

• 20

• 5

• 15

Food delivery orders are eligeble for kilometer update, True or false?

• True

• False

After recalculating the earnings if still the earnings are not Reflecting in the order summary then under which dispodition agent should dispose the call?

• Raise Ticket Tech Support > Earnings Updated but Not Visible In APP

• Raise Ticket Tech Support > Earnings Not-Updated but Not Visible In APP

• Raise Ticket Tech Support > Order Earnings Not Updated In App

• None of the above

If the captain is asking about the GST deduction then agent should use the below disposition to dispose the call

• Information Provided >> Earnings_GST Deduction

• Information Provided >> Earnings_TDS Deduction

• Information Provided >> GST_Related

• All the above

If the captain is asking about the B2B penalty then agent should use the below disposition to dispose the call

• Information Provided >> Earnings_Food Not Delivered

• Information Provided >> order_not_delivered

• Information Provided >> SPD_Marked

• None of the above

What is Estimated SMR?

• It indicates the expected time to prepare the food

• It indicates the time that food is ready to pick up

• It indicates the time that food is not-ready to pick up

• It indicates the time that food is delivered

What is Restaurant SMR ?

• It indicates the expected time to prepare the food

• It indicates the time that food is ready to pick up

• It indicates the time that food is not-ready to pick up

• It indicates the time that food is delivered

If the Night surge amount is not added to the captain's earnings when the order is completed in the given timings, Agent can Raise the ticket to B2B team. True or false?

• True

• False

If the captain is asking about the CAB services then agent should use the below disposition to dispose the call

• Information provided >> Cab enquiry

• Information provided >> Intrested in cab

• Information provided >> Cab activated

• None of the above

Demand Location is valid for --- minutes?

• 5

• 10

• 15

• 20