What is the phone number that you would transfer a guest to if they are interested in applying for the MyCruise Rewards Visa card?

We don't transfer guests who want to apply.

Christina would like to add RCTP to her RIR booking. Is this able to be done?

No, RCTP cannot be added to the booking at any time.

Yes, as long as the booking is outside of final payment.

Yes, as long as neither Christina nor any of her guests reside in New York.

What would be the correct course of action for quoting the value of a free cruise if a guest calls to redeem MyCruise Rewards points towards a free cruise, but has booked through a Travel Partner?

Review the redemption and enter a quote into the service history but DO NOT advise the guest the value of the free cruise.

Advise the guest of the current value, but let them know pricing is subject to change and the TP will need to finalize the value when they call in. The agent who speaks with the TP will make the actual quote.

Do not provide a quote for the redemption. Advise the guest to have their TP call in. The agent who speaks with the TP is responsible for making the quote.

Quote the redemption and advise the guest of the value of the free cruise.

Phyllis would like to redeem her RIR certificate. She would like to sail on a covered category and stateroom however, she will need a quad as she wants to take her children. What would you advise Phyllis?

I'd be happy to look for a quad occupancy for your family. The first two guests in the booking will be covered and the 3rd and 4th guests will be at the current prevailing rate for the sailing.

I'd be happy to look for a quad occupancy for your family. Changing to a quad would be considered an upgrade. The certificate value will be applied to your new reservation and you will be responsible for the difference in cost.

I'd be happy to look for a quad occupancy for your family. The first two guests in the booking will be covered and the 3rd and 4th guests will be protected at the cost at the time of the certificate being purchased.

Travel Partner Jonathan would like to purchase 10 RIR certificates to give away at his company's annual trade show. He would like to pay for the certificates as a net payment. Can you assist Jonathan with this request?

Yes, since Jonathan is a Travel Partner with a commission amount we are able to allow him to make a net payment for his certificates with any form of payment.

Yes, since Jonathan is a Travel Partner with a commission amount we are able to allow him to make a net payment for his certificates as long as he pays with a check or wire transfer.

No, Jonathan is not able to pay the net payment amount on a RIR certificate as that is a violation of our rebating policy.

Paul would like to redeem a certificate for a cruise that he won from a charity auction a few years ago. It is for a 3/4 night Bahamas cruise. After researching the certificate you verify that it has not been used and it was issued in 2017. What should you advise Paul?

We would be happy to assist you Paul. Since the certificate was issued more than two years ago you can apply the value of the certificate to any sailing of your choice

We would be happy to assist you Paul. Since the certificate was issued more than two years ago you can apply the value of the certificate to any Bahamas sailing.

We would be happy to assist you Paul. I see that your certificate has not been used yet, did you have a particular destination in mind?

We would be happy to assist you Paul. I see that your certificate has not been used yet, did you have a timeframe in mind?

Lisa was awarded an RIR certificate by her employer for meeting her sales goals for last year. She would like to book her cruise for December 27 of this year. After researching her certificates you see they were issued in 2018. Can you assist Lisa with her request?

Lisa should be advised that there are blackout dates the last two weeks of the year. If she insists on the sailing date you can grant an exception and treat the booking as an upgrade.

Lisa should be advised that there are blackout dates the last two weeks of the year.

Lisa should be advised that there are blackout dates the last two weeks of the year. If she insists on the sailing date you can request an exception for the sailing to be treated as a covered sailing.

Lisa should be advised that there are blackout dates the last two weeks of the year. She can go back to her employer and ask that they grant an exception for her to be able to use the certificate for the sailing timeframe she would like.

For HGV reservations, what guest(s) is the fixed rate upgrades added to?

No one, it doesn't need to be added to a guest

How many qualifying cruises must a guest have completed in order to be eligible to enroll in our loyalty program and receive onboard benefits ?

0 completed, 1 currently booked

0 completed, sign up for the Preview Tier

How can a guest sign up for a Crown & Anchor membership?

When signed into their Guest Account, click on "Enroll me"

When is a Crown & Anchor complimentary upgrade given?

Upgrades are now handled by the RoyalUp Program

Anytime the caller requests it as long as we have a Crown & Anchor number in the booking.

At the time of booking and if the Crown & Anchor membership number is in the booking.

At deposit, as long as we have the Crown & Anchor membership number in the booking.

What agency phone number should be used when a guest would like additional HGV/MKT bookings created?

The same number from the certificate booking

When do MyCruise Rewards expire?

60 months (5 years) from the time they were received

30 months (2.5 years) from the time they were received.

Tanya is calling to redeem her RIR certificate. The certificate was issued in December 2017 and the prevailing prepaid gratuities are higher than those at the time the certificate was purchased. What should be done?

Tanya will need to pay the difference between the paid amount and the prevailing rate.

The prevailing gratuities should be added to the booking and you will contact RRS to special fare the difference into the NCCFs.

The original purchaser will need to pay the difference between the paid amount and the prevailing rate.

The prevailing gratuities should be added to the booking and you will contact RRS to special fare the gratuities to the amount paid.

GP Final Review Quiz

35 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Adam may need to cancel his RIR booking. He is with the cancellation period and wants to know what would be refunded to him. He has a 4/5 night Silver Caribbean certificate that was used on a covered sailing and category without any upgrades.

Taxes and Fees along with Gratuities are refunded on all sailings.

Because your certificate covered your entire cruise there would not be any refund given

Because your certificate did not cover taxes and fees or gratuities, those costs would be refunded.

2.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

To add a self-reported cruise to a guest in Siebel, which child tab would you go to?

Profile

Cruises

Activities

Search

3.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What is the 2 letter ship code that the Ultimate World Cruise on the Serenade of the Seas will be booked under?

WC

CW

UW

UC

4.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What is the expiration date for HGV/MKT certificates?

2 years from the tour date

3 years from the tour date

1 year from the tour date

5.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

What price should be used for HGV covered sailings?

Prevailing Promotions

Standard Rate

NRD Rate

6.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

For guests wanting the full Ultimate World Cruise, what will be the sail date listed in the reservation system?

12/11/2023

12/09/2023

12/10/2023

7.

MULTIPLE CHOICE QUESTION

15 mins • 1 pt

Guests and travel partners will be able to book and service the Ultimate World Cruise and the geographical expeditions on our website and/or CruisingPower.

True

False

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GP Final Review

Adam may need to cancel his RIR booking. He is with the cancellation period and wants to know what would be refunded to him. He has a 4/5 night Silver Caribbean certificate that was used on a covered sailing and category without any upgrades.

To add a self-reported cruise to a guest in Siebel, which child tab would you go to?

What is the 2 letter ship code that the Ultimate World Cruise on the Serenade of the Seas will be booked under?

What is the expiration date for HGV/MKT certificates?

What price should be used for HGV covered sailings?

For guests wanting the full Ultimate World Cruise, what will be the sail date listed in the reservation system?

Guests and travel partners will be able to book and service the Ultimate World Cruise and the geographical expeditions on our website and/or CruisingPower.

Guests who book a new cruise onboard and choose the book later option have two years to choose their desired sailing.

If you are a Diamond member with Royal Caribbean what tier would you be in Celebrity's Captain's Club if you enrolled with recipricol benefits?

Who can be added to a Relationship? (select all that apply)

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