Quality Improvement in Healthcare

Which of the following define health care quality and its attributes?

• Increase the probability of positive outcomes

• Decrease the probability of negative outcomes

• Correspond with current medical knowledge

• Offers the patient what they want

• Provides the patient with what they need

Quality by Inspection is often referred to as quality control

• True

• False

An aggregate of activities designed to ensure adequate quality. Detects variation in a final product but doesn't assure quality within the system.

• Quality by Inspection

• Quality Assurance

• Both

Deviations and outliers from the standards are identified from performance data and improvement methods are implemented to meet the standards. Improvement is focused on dealing with the outlier in the process rather than improving the process or preventing the variation.

• Quality by Inspection

• Quality Assurance

• Both

Quality Inspection is the term used to assure quality.

• True

• False

Answer explanation

Quality Assurance is the term used to assure quality

Match the following

• Focuses on the defect found

• Quality by Inspection

• Focuses on dealing with the outlier

• Quality Assurance

• Reactive and defensive, no process improvement, no variation prevention

• Both

Continuous ​ (a)   is a ​ (b)   processes associated with providing a ​ (c)   that meets or exceeds ​ (d)  

• quality improvement
• continual improvement
• good or service
• customer expectations

Which of the following do not relate to continuous quality improvement?

• Requires organization-wide participation

• Focuses on preventing and reducing internal sources of variations

• Promotes a system perspective that is nonpunitive to an individual

• Requires inspection to identify the defect or outlier

​ (a)   Sigma is a ​ (b)   program and a ​ (c)   measure. ​ (d)   is the same as standard​ (e)   --the distribution of scores from the mean

• Six
• Quality Management
• statistical
• Sigma
• deviation
• Seven
• hypothetical
• Quality Improvement

Assumes that defects are responsible for the "cost of poor quality"

• Quality Management Method

• Statistical Measurement