Pre Quiz Practice

You can release the sender's email address to a customer

• True

• False

Answer explanation

Release of Information 000004043

Select the pieces of information that you can't release to a receiver

• Destination country/state

• Sender's address

• Send date/time

• Receive date and time

Answer explanation

Release of Information 000004043

You need to locate customer's profile when transferring a call to MGO

• TRUE

• FALSE

Answer explanation

Customer Profile Process 000003896

What pieces of information are required to verify a P2P transaction?

• Full sender's name and full receiver's name

• Full sender's name and partial receiver's name

• Full sender's name and last name of the receiver

• Sender and receiver's names only

Answer explanation

Verify the sender's and receiver's full names. Article 000003642

How many cases would you create if a customer has questions on MoneyGram send limits and wants to known the delivery options we offer?

• 2

• 1

• 3

Answer explanation

Only once case is needed, both requests are related to general inquiries and no transactions are related.

In what scenario do you need to add customer's profile to the case?

• When sender is calling to ask for a refund of a P2P transaction

• When the receiver is calling to check on transaction status and there are not details of the receiver on transaction

• When the call is related to Money Orders

• When the sender is calling and does not have a reference number but wants to open a complaint

Answer explanation

Customer Profile Process article 3896

What information do you need to say and key spell while calculating fees and exchange rates?

• Send amount

• Fee

• Exchange Rate

• Total receive amount

Answer explanation

Only send amount and total receive amount

Looking Up Fees and Exchange Rates 000003660

The exchange rate is applied at the moment that the transaction is received

• Fixed Exchange Rate

• Indicative Exchange Rate

• Stablished Exchange Rate

Answer explanation

Fees, Corridor Pricing and Exchange Rates General Information Article 000003718

Customer sending 50.00 USD to Nicaragua, receive currency is USD. What disclaimer would you read?

• Fixed Exchange Rate: US to International sends

• Fee: US to US (also applies to US territories), or US to International sends (USD to USD)

• Indicative Exchange Rate: 

Answer explanation

Fees, Corridor Pricing and Exchange Rates General Information Article 000003718

In what scenarios you are no required to create a case

• Transaction status check - Agent Locator & Fees and Exchange Rate

• Ghost calls - Transfers to Paper Products - When you act as an interpreter

• Transaction on Hold - Supervisor calls

Answer explanation

Case Management Overview - 000004033