QUEUE Refresher Training

You are unable to access the billing tips library from the ERS Billing Guide.

• True

• False

What information can you use when searching a provider account in contact center?

• Tax ID

• Provider ID

• Phone Number

• All of the above

Before searching for a provider in contact center, you must first select "ERS Providers/ERS Provider" in both fields for Contact Category and Contact Type.

• True

• False

Every queue activity has a Subject/Title and Description.

• True

• False

How long does it take for an invoice to create from the original service date/time?

• 24 hrs

• 48 hrs

• 72 hrs

• Immediately

Which is an indication that the provider has billed online?

• ATLAS System

• System User

• SRV-ATLAS PAY-Recon-P

• Submitted

History Version 1 does not show what was agreed at the time of dispatch and does not show any updates made within 48 hours from the date of service.

• True

• False

Which should you select if a provider has not billed and you need to pay the base only?

• Accept Invoice

• Accept Flat/True Flat

When are you required to select "Yes" for compromise offer on ATLAS invoice?

• For the line items that has "No" listed by compromise offer

• For all line items that didn't generate

• For all line items you are manually editing or approving

• Only for the line items the didn't have a total listed

Which is the preferred mapping system?

• Google

• Bing

• Yahoo

• Both Google/Bing