2022 MX NHT Week 4 - Assessment

2022 MX NHT Week 4 - Assessment

KG

54 Qs

quiz-placeholder

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2022 MX NHT Week 4 - Assessment

2022 MX NHT Week 4 - Assessment

Assessment

Quiz

Fun

KG

Medium

Created by

QUEENIE BASALLOTE

Used 8+ times

FREE Resource

54 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Google Factory Protection?

Stops the device from activating an unauthorized reset as a means of theft protection

Stops the device from working properly until Samsung credential are entered

Stops the device from working properly until connected to a home network

None of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why would we need to obtain a bill of sale?

To validate warranty

To validate where the device was purchased

To validate how much the device was purchase

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the customer says that the product caused damaged to their carpet in their home, what type of transaction should be created?

Product Liability

Exchange

BOS Transaction

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: If the Mobile phone is physically damaged or is in a warranty-voiding condition, it can be exchanged.

False

True

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When a customer has a general question about a product, what type of transaction should you create?

General transaction

Service Order

Service Request

Technical transaction

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To temporarily disable third party apps, you should

Put device in Safe Mode

Factory data reset the device

Create Mail-in repair

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the knowledge base tool we use to assist a customer?

ASP

Google

Wikipedia

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