What is Google Factory Protection?

2022 MX NHT Week 4 - Assessment

Quiz
•
Fun
•
KG
•
Medium
QUEENIE BASALLOTE
Used 8+ times
FREE Resource
54 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Stops the device from activating an unauthorized reset as a means of theft protection
Stops the device from working properly until Samsung credential are entered
Stops the device from working properly until connected to a home network
None of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why would we need to obtain a bill of sale?
To validate warranty
To validate where the device was purchased
To validate how much the device was purchase
None of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the customer says that the product caused damaged to their carpet in their home, what type of transaction should be created?
Product Liability
Exchange
BOS Transaction
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
True or False: If the Mobile phone is physically damaged or is in a warranty-voiding condition, it can be exchanged.
False
True
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a customer has a general question about a product, what type of transaction should you create?
General transaction
Service Order
Service Request
Technical transaction
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To temporarily disable third party apps, you should
Put device in Safe Mode
Factory data reset the device
Create Mail-in repair
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the knowledge base tool we use to assist a customer?
ASP
Wikipedia
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