Professional Communication

Anything that interferes with the sender's creating and delivering a message and the receiver interpreting the message is called ...

• communication

• distortion

• distraction

• netiquette

You consulted your doctor, but instead of saying you must eat apples, he said you must eat Malus domestica. Which communication barrier might cause the communication breakdown between the two of you?

• Emotional barrier

• Lack of confidence

• Use of Jargon

• Noisy Environment

Why is it important for an individual to master the skill of public speaking?

• To increase your self-confidence.

• To make other people ask you questions that put you on the spot.

• To force yourself to be in uncomfortable situations.

• To avoid the need to have one-on-one conversations with people.

This refers to how high or how low your vocal tones are.

• pitch variation

• voice volume

• voice speed

• juncture

Making eye contact is a form of body language.

• sending and receiving wordless messages

• exchange of information using words

This picture depicts ...

• face-to-face conversations

• face-in-face conversations

• face talking

• facing conversations

Good listening skills include ...

• Smiling and waving at people

• Yelling loud at people

• Writing in slang

• None the above.

Which of the following is considered a listening skill?

• Thinking before you speak

• Writing clear, simple statements

• Paying attention

• Asking questions

Which is NOT important in effective communication?

• Wearing a red tie

• Using appropriate body language

• Making eye contact

• Using the appropriate tone

A good, clear speaker…

• Understands what he/she wants to say

• Checks to assure understanding, and listens to responses

• Considers the audience and the setting

• All of the above