Daily performance tracker training

For W16 What has been the CPH for NEU markets

• 7.5

• 13.1

• 11.9

• 8.9

What has been the Planned shrinkage for BNL the 26th April

• 21.8%

• 13.2%

• 15.4%

• 23.9%

What has been the total native productive hours on queue for Poland W16

• 142%

• 451

• 105

• 566

As an average what has been our staffing vs forecast in NEU for W16

• 108.4%

• 144%

• 114%

• 97%

For the 29th of April, what is our total call hours scheduled for Nordics

• 5

• 21

• 36

• 160

For Week 15, in NEU, are we reaching the CPH target & why?