twelve

Jake is a sales rep for a trucking company and travels throughout the Midwest. He uses a cloud-based _________ service so he can access updated information about his customers’ sales transactions from his laptop as he travels.

• storage

• CRM

• ERP

• email

Which cloud technology characteristic ensures that a cloud customer can make changes to her cloud database from her smartphone while traveling for a conference and from her laptop when she’s at home?

• Rapid elasticity

• Measured service

• Broad network access

• Resource pooling

Which of the following requests to Alexa is most likely to get the desired result? 

• Play Journey. 

• Alexa, play Pandora music and include a lot of Journey songs. 

• Alexa, play Journey songs on Pandora. 

• Alexa, I like the Journey albums. Play some of those and make sure you use Pandora.

Layton is retired and sells hand-crafted fishing rods as a home-based business for a little extra spending money. Because he processes less than a dozen credit card payments per year, he does not need to worry about PCI compliance requirements for handling his customers’ payment information.

• true

• false

How can you get the attention of a personal assistant app on your phone?

• Pause briefly before stating the command.

• Reduce background noise.

• Say the wake word. 

• Complete the voice training process. 

Many chatbot services provide support to employees and management rather than to customers. 

• true

• flase

Hana just received a shipment of cleaning supplies for her coffee shop. What kind of transaction was this? 

• C2C

• B2B

• B2G

• B2C

Charlie’s company makes custom-designed furniture. He purchases hardware for the furniture in bulk from a distributor in a nearby state. What kind of e-commerce platform does Charlie most likely use to order the hardware? 

• Online storefront

• Physical storefront

• Social media 

• Online marketplace 

As Ian walks down the hall from his hotel room, he uses his Uber app to request a ride. The ride is waiting for him by the time he arrives in the lobby. What technology minimized Ian’s wait time? 

• Natural language processing (NLP) 

• Artificial intelligence (AI) 

• Machine learning (ML) 

• Internet of Things (IoT) 

Which of the following is NOT a leading provider of PaaS and IaaS services? 

• Walmart

• google

• amazon

• microsoft