Are you a Raffles Heartist?

What is the Raffles goal?

• We understand that luxury is more than what you own, it is about how you feel

• Gracious & Intuitive

• Arrive as a Guest

  Leave as a friend

  Return as family

• Sumptuously Pampered

  & Perfectly Understood

What are the 4 Raffles Brand Pillars?

• Legendary Service

  Iconic Design

• An oasis for well travelled

  Distinctive and meaningful experiences

• Sumptuously Pampered

  Perfectly Understood

• Culture for Connoisseurs

  Destination Dining & Celebrations

What is the brand character of Raffles?

• Emotionally intelligent

• Gracious

• Intentional

• Intuitive

What is the "desired guest experience"?

• I feel valued

  I feel sparked

• I belong

  I feel incredible

• I feel free

  We are one

• I feel welcome

  I feel heartwarmed

What is the "optimal colleague experience"?

• I feel valued

  I feel sparked

• I belong

  I feel incredible

• I feel free

  We are one

• I feel welcome

  I feel heartwarmed

To make the Guest feel welcome, we need to "be there". What does it mean?

• 100% involved

• Giving full attention

• Engaging genuinely

• We make them our first and only priority

How can we heart-warm our Guests?

• By being loving

• By being polite and courteous

• By being friendly

• By sparkling them

Loving means. . .

• Taking care of our guests genuinely

• Truly paying attention to ourselves

• Truly paying attention to their wellbeing

• Giving them hugs

When we cherish our Guests, we place our Guests . . .

• At the heart of everything we do

• At the top of everything we do

• Above everything else

• At the bottom of everything we do

We all have Trudy in our life

• Yes

  Trudy signifies people we dont like :(

• No, not at all

  We like everybody!