Week 3 quiz

Week 3 quiz

Professional Development

16 Qs

quiz-placeholder

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Week 3 quiz

Week 3 quiz

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Lissie Heath

Used 2+ times

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16 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What payment type does OVO recommend to customers?

Direct Debit

Bank Transfer

Card Payment

Giro

Answer explanation

They also get a discount for paying by direct debit!

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of These are questions we must ask a customer when setting up a direct debit?

Is the payment coming from a UK bank or building society? 

Are you the only signatory required to authorise this Direct Debit?

What date would you like the direct debit to come out of your account?

Is the account in your name?

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What must you confirm when taking a card payment?

The amount of the payment

The name of the card holder

That you are speaking to the card holder

That the customer has enough money in the account to cover the payment

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

To send out a refund, you would type \____

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an ET gain?

When we take over a supply without the member asking

When another supplier takes one of our members without them asking

6.

OPEN ENDED QUESTION

3 mins • 1 pt

How would you, as a ZCLA, start the ET process?

Evaluate responses using AI:

OFF

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the timeframe for an ET?

12 - 18 weeks

14 - 18 weeks

13 - 16 weeks

45 working days

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