
Week 3 quiz
Authored by Lissie Heath
Other
Professional Development
Used 2+ times

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16 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What payment type does OVO recommend to customers?
Direct Debit
Bank Transfer
Card Payment
Giro
Answer explanation
They also get a discount for paying by direct debit!
2.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which of These are questions we must ask a customer when setting up a direct debit?
Is the payment coming from a UK bank or building society?
Are you the only signatory required to authorise this Direct Debit?
What date would you like the direct debit to come out of your account?
Is the account in your name?
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What must you confirm when taking a card payment?
The amount of the payment
The name of the card holder
That you are speaking to the card holder
That the customer has enough money in the account to cover the payment
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
To send out a refund, you would type \____
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an ET gain?
When we take over a supply without the member asking
When another supplier takes one of our members without them asking
6.
OPEN ENDED QUESTION
3 mins • 1 pt
How would you, as a ZCLA, start the ET process?
Evaluate responses using AI:
OFF
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the timeframe for an ET?
12 - 18 weeks
14 - 18 weeks
13 - 16 weeks
45 working days
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