Week 3 quiz

What payment type does OVO recommend to customers?

• Direct Debit

• Bank Transfer

• Card Payment

• Giro

Answer explanation

They also get a discount for paying by direct debit!

Which of These are questions we must ask a customer when setting up a direct debit?

• Is the payment coming from a UK bank or building society? 

• Are you the only signatory required to authorise this Direct Debit?

• What date would you like the direct debit to come out of your account?

• Is the account in your name?

What must you confirm when taking a card payment?

• The amount of the payment

• The name of the card holder

• That you are speaking to the card holder

• That the customer has enough money in the account to cover the payment

To send out a refund, you would type \____

What is an ET gain?

• When we take over a supply without the member asking

• When another supplier takes one of our members without them asking

How would you, as a ZCLA, start the ET process?

Evaluate responses using AI:

OFF

What is the timeframe for an ET?

• 12 - 18 weeks

• 14 - 18 weeks

• 13 - 16 weeks

• 45 working days

To see if we can raise a read dispute, we will need 2 readings at least _ weeks apart

To raise a read dispute in Orion, you will type \____

What is the tolerance level for electric read disputes?

• 450 kWh

• 200 kWh

• 250 kWh

• 350 kWh