Chapter 9 Final Exam Review

The _______________ are the words to, from, date, and subject that appear at the top of the memo.

• Guide Words

• Salutation

• Memo

• Notation

A(n) _______________ alerts the reader to materials that are included in the mailing along with the letter

• Notation

• Memo

• Enclosure Notation

• White Space

The greeting i a letter is the __________.

• Complimentary Close

• Body

• Attention Line

• Salutation

A(n) _______________ is a hardcopy document used for intra-offi ce communication.

• Letter

• Memo

• Formal Letter

• Informal Letter

A(n) _______________ is found at the bottom of a memo and is used to indicate specific things to the reader.

• Body

• White Space

• Notation

• Attention Line

_______________ includes margins, space between paragraphs, and any other blank space on the page

• White Space

• Standard Formatting

• Notation

• Attention Line

The _______________ is the sign-off for a letter.

• Attention Line

• Salutation

• Complimentary Close

• White Space

_______________ is a generally accepted way to format a document so its appearance follows a convention.

• Format

• White Space

• Standard Formatting

• Memo

The _______________ of the letter is the message.

• Attention Line

• Body

• Complimentary Close

• Salutation

A(n) _______________ may be used in the inside address if you know the position or department for a person, but cannot fi nd the name.

• Memo

• Body

• Attention Line

• Guide Words