Week 1 Review

What two features are included in T-Mobile Essentials? Select all that apply:

• Optimized video streaming at 480p

• Netflix on Us

• Unlimited 3G Mobile Hotspot (up to 600 kbps)

• 100GB Premium Data

True or False? Magenta MAX delivers unlimited Premium Data — 4G and 5G — on your smartphone. That means you can’t be slowed down based on how much you use.

• True

• False

What’s the maximum number of lines that can receive the $5 AutoPay bill credit on Magenta MAX?

• 8

• 12

• 5

• 7

What three things are important to know about T-Mobile’s 5G?

SELECT ALL THAT APPLY

• 5G is the fifth generation of network technology designed to meet growing data demands.

• Our 5G covers more than 90% of Americans!

• With 5G, large amounts of data can be transmitted more efficiently than with 4G LTE.

• All devices work with our 5G.

True or False? The T-Mobile.com coverage map shows the exact same coverage check results as DASH.

• TRUE

• FALSE

What do we call the combination of our dedicated mmWave (high-band) and mid-band spectrum into a speed powerhouse, that delivers speeds as fast in Wi-Fi in more places?

• Extended Range 5G

• Premium Low Band 5G

• Super High Band 5G

• Ultra Capacity 5G

Select all that apply. With T-Mobile’s Team of Experts, customers:

• Easily reach a live person – no phone bots here!

• Reach a Customer Care Rep who will avoid transferring them to other departments and will be their “T-Mobile person.”

• Never have to be on hold to get through to us.

• Work with someone who is empowered to resolve their issue.

What’s the Un-Carrier Move with an app that provides free stuff, great deals, or exclusive offers each week – just for being a customer?

• Carrier Freedom

• Scam Shield

• T-Mobile Tuesdays

• Upgrades for All

Which system is used to process an order for a new postpaid customer?

• DASH

• Grand Central

• ATLAS

• Rebellion

Marlena says that her current Verizon phone is broken. Since she needs a new phone anyway, she’s considering switching to T-Mobile. She also wants to add a line for her mom. Which is the BEST response:

• Who do you have service with right now?

• Just so you’re aware, you won’t be able to trade in your old phone since it’s broken, but I can get you set up with new T-Mobile service.

• I’m sorry to hear your phone is broken, but I’m glad you’re considering T-Mobile. Can I start by asking some questions, so we can figure out what will work best for you and your mom?

• I’m glad you got in touch with us today. What’s your budget for a new phone? Also, if your mom is 55 or older, you may want to consider getting service in her name.