Communication Skills Booster Quiz

Personal space can be categorized into three zones: social, ______________, and intimate.

When a student is in the anxiety phase, staff's verbal responses should be what?

When we are utilizing verbal communication with student's it should be simple, clear, respectful and what?

• yelled loudly

• positively phrased

• a list of consequences

• a lot of words

In which level should staff be allowing a student to verbally vent with a tone that is firm but not yelling?

• Tension Reduction

• Anxiety

• Defensive

• Risk behavior

Instead of telling a student "You need to sit in your seat and complete your work", staff might be supportive in saying what instead?

• "I don't care what happened last night at home"

• "I do not want to hear a bunch of excuses"

• "Let me know when you are going to do anything today"

• "Can I sit by you and help you get started with your work?"

Paraverbal communication includes staff's tone, volume, and _________________.

When you are communicating you should not consider your posture or gestures.

• True

• False

The four types of nonverbal communication in CPI are personal space, body language, listening with empathy, and ?

A student is in the defensive phase and is challenging staff verbally, staff is standing over the student with crossed arms, utilizing an "if/then" statement to set a limit. Is the staff's body language communicating respect?

• Yes

• No

What three non verbal components develop the Supportive Stance?