An aptitude test tests ___.

if your personality is suitable

Marge is resigning from her company. Which is the best way for her to communicate this information?

Speak to her supervisor in person.

Send a group email to the entire company.

Leave a sticky note of her supervisor's desk.

Ahmad is attending a work meeting. When is it appropriate for him to use his smartphone?

If the meeting specifically requires the participants to access information online.

If the speaker cannot see him using it?

If his supervisor is not present.

Carla works at an accounting office. Which of the following should she do before sending a work-related email?

Check that the names and addressed of the intended recipients are correct.

Ensure the email has subject line, required attachments, a pleasant greeting, and her contact information.

Proofread and check for confidential information in the email and it's attachments.

Reggie works at a sporting goods store. Which is the best way to answer the store's telephone on a busy day?

"Thanks for calling XYZ Sports. This is Reggie. Can you please hold for one moment?"

"XYZ Sports. What do you need?"

Olivia is careful of how she communicates with people at work. Which is an example of positive nonverbal communication?

Asking and answering questions.

Zoe is a computer technician. An older customer is asking the same questions repeatedly. What should Zoe do?

Try using different words, a drawing, or a demonstration to answer the questions.

Tell the customer, "You already asked that question."

Sigh and roll her eyes at the customer.

Stop answering the questions and walk away.

Jose' is delivering a sales presentation. During his presentation, he should do all of the following EXCEPT...

Look down and read directly from his notes.

Make eye contact with the audience.

Talk at an appropriate speed and volume.

Jackie is unhappy with her performance review and salary. She schedules a face-to-face meeting with her supervisor. Which of the following should she also do?

Plan to meet in a quiet location away from co-workers and customers.

Remain calm, poised, and focused.

As her supervisor for specific feedback examples, and improvement ideas.

Marcus is in a face-to-face interview. Which is an example of positive nonverbal communication?

Sitting up straight and making eye contact.

Talking about why he is the best candidate for the job.

Good communication in the workplace _______________.

increases workers' morale and leads to higher job satisfaction

decreases workers' morale and leads to lower job satisfaction

causes conflicts and misunderstandings

When communicating at work, clarification b the listener can be accomplished by _____________.

summarizing what the speaker said and/or by asking questions

demanding information in writing

repeating everything the speaker has said

When communicating with others at work, you should _____________.

pay attention to the speaker's body language or gestures

not pay attention to the speaker's body language or gestures

In order to make sure your message at work is to the point and clear, you should first _______________.

think about what you want to say

blurt out what comes to your mind

write everything down and study it

In the workplace, it is important to make sure your message ______________.

has extra details and information, even if they are not important

One of the most common communication barriers in the workplace _____________.

are the different languages that are spoken

If an interaction or issue has upset you at work, it is best to ________________.

wait until you are in control of your emotions before responding

respond 2 weeks later by e-mail only

Workplace Communication review

9th - 12th Grade

•

54 Qs

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9th - 12th Grade

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Practice Problem

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Easy

ARMINDA QUIROZ

Used 5+ times

FREE Resource

54 questions

Show all answers

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A company needs to hire people when there is a ____.

vacancy

application

candidate

recruiter

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A company needs to hire people when there is a ____.

vacancy

application

candidate

recruiter

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You need to wear formal clothes to attend a...

aptitude test

job interview

sick leave

diploma

FILL IN THE BLANK QUESTION

1 min • 1 pt

When you are 65 years old, you'll probaby ____.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

jobless = ?

employee

unemployed

candidate

young people

MULTIPLE SELECT QUESTION

45 sec • 1 pt

You attend a job interview, you are a ___.

interviewer

interviewee

candidate

employer

administrator

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You have just been hired and having your training, you are a/an ...

trainee

executive

recruiter

intern

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Workplace Communication review

54 questions

A company needs to hire people when there is a ____.

A company needs to hire people when there is a ____.

You need to wear formal clothes to attend a...

When you are 65 years old, you'll probaby ____.

jobless = ?

You attend a job interview, you are a ___.

You have just been hired and having your training, you are a/an ...

You are a student, and you work for a company for a short period of time. You are an _______.

A diploma is a kind of ...

Once you have completed your undergraduate studies, you get a ___.

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